Kiana Jahnay

• Provide training on how to create and serve the best hookah

• Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
• Deliver prompt and amicable service in order to uphold a positive image of the establishment.
• Attended several seminars on diversity, empowerment, and exceeding guest expectations.
• Work effectively with team members and management
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out
the trash, or checking and cleaning the bathroom.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Determine when a guest should not be served alcoholic beverages in accordane
• Promote and maintain the highest level of customer service to all guests while staying alert to their
needs.

• Prepare hookah according to specifications, ensuring quality and consistency, and maintaining a clean and safe hookah station.

• Greet customers with a friendly smile.

• Interact with customers in a friendly, energetic manner.

• Handle cash transactions with customers.

• Issue receipts, refunds, and change

• Resolve customer complaints, guide customers, and provide relevant information.