Jacque Roby
Oakland,California
Summary
Proven Program Management professional with a track record of driving product excellence and strategic alignment across major tech firms including Google. Expert in leveraging metrics and data to surpass business outcomes, enhance customer experience, and mentor teams for quality delivery. Skilled in communications, showcasing a customer-centric approach with significant impact on program scalability and success.
Overview
13
13
years of professional experience
Work History
Program Management
Google
06.2021 - Current
- Created and implemented program plans for large UX teams of 50+ that resulted in Product and Engineering alignment.
- Implemented customer focused programs that improved products by addressing top issues and creating systems for identifying and tracking key pain points.
- Drove bi-annual planning across Product, Engineering and UX to ensure strategic and tactical alignment to business outcomes.
- Program lead for multiple cross-platform complex initiatives across Cloud.
- Defined and led program execution and strategy for new efforts with an eye towards scalability and quality.
- Passion for moving fast and cross-team collaboration while ensuring a high bar for quality outputs.
- Mentored junior employees interested in furthering their career goals at Google.
Program Management
Autodesk
07.2019 - 06.2021
- Managed global, cross-functional initiatives & programs on 140-person Agile Engineering team to drive successful business outcomes as part of leadership team (including $77K Confluence wiki re-design).
- Drove facilitation of yearly strategic planning process with leadership team, resulting in the reporting of organizational Goals, OKRs and other key performance indicators.
- Used data driven approaches to organize, track and report quarterly goals mapping to yearly strategies (using Aha! and other cloud-based tools).
- Oversaw management of Quarterly Business Review with CIO, monthly senior leader communication to employees and contractors, and development and execution of quarterly All Hands presentation.
Program Management
Facebook (via US Tech Solutions)
05.2018 - 06.2019
- Led & managed $200K global, cross-functional pilot program consisting of small and large advertisers.
- Scaled customer feedback panel from 0 to 4000+ participants in three-month timeframe, using data insights to reduce unsubscribe rates and measure success.
- Developed strategy to scale customer panel program to 10,000 advertisers while optimizing operations.
- Created metrics report to: Increase visibility of program goals across stakeholder groups;
Capture key performance indicators for leadership; Align & forecast team needs & resource shifts.
Program Management
PG&E (via Parsons Inc.)
08.2016 - 05.2018
- Created business cases to initiate funding for $9.5M enterprise-wide real estate programs.
- Gained leadership buy-in for key initiatives through roadshows, presentations, and quarterly updates.
- Led communications strategy resulting in program adoption for 150 end users.
Design Associate
Endpoint Clinical Inc.
07.2015 - 07.2016
- Partnered with project managers and software developers on deployment of Saas IRT systems.
UC Berkeley Fellowship
UC Berkeley
08.2011 - 08.2012
- Managed 26 Berkeley and Oakland literacy programs, totaling 100 participants per semester, with a budget of $125,000 annually.
Education
MBA -
Mills College
Oakland, CABachelor of Arts - English
UC Berkeley
Skills
- Program and Portfolio Management
- Product Excellence
- Communications
- Metrics and Data Driven
- Customer Centric
Timeline
Program Management
Google
06.2021 - Current
Program Management
Autodesk
07.2019 - 06.2021
Program Management
Facebook (via US Tech Solutions)
05.2018 - 06.2019
Program Management
PG&E (via Parsons Inc.)
08.2016 - 05.2018
Design Associate
Endpoint Clinical Inc.
07.2015 - 07.2016
UC Berkeley Fellowship
UC Berkeley
08.2011 - 08.2012
MBA -
Mills College
Bachelor of Arts - English
UC Berkeley