Jacqueketta Burney
Washington,DC
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front End Manager
Giant Food
11.2019 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented robust training and mentoring strategies.
- Maintained strong customer relations and effective customer service standards.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Deli Manager
Safeway
03.2014 - 03.2018
- Developed special promotions to increase revenues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Supervised food presentation and plating to enhance visual appeal.
- Observed quality assurance standards to optimize freshness of deli products.
Cashier/Retail Stock Clerk
The Home Depot
03.2011 - 09.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Information Technology, United States
Csw
Washington DcHigh School Diploma -
Francis L Cardozo High School
1300 Clifton St Nw Washington Dc06.2009
Skills
- Performance reviewing
- Workflow Management
- Computer Skills
- Business Planning
- Problem-solving skills
Certification
comptia A+
Timeline
Front End Manager
Giant Food
11.2019 - Current
Deli Manager
Safeway
03.2014 - 03.2018
Cashier/Retail Stock Clerk
The Home Depot
03.2011 - 09.2013
No Degree - Information Technology, United States
Csw
High School Diploma -
Francis L Cardozo High School