Summary
Overview
Work History
Education
Skills
Timeline
Stacey Roberts

Stacey Roberts

Newport,MI

Summary

Experienced Front End Manager offering 10 years in retail environments. Motivational leader and complex problem solver dedicated to continuous improvement.

Overview

9
9
years of professional experience

Work History

Front End Manager

Ray's Prime Foods
09.2014 - 02.2024
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Evaluated employee performance and made recommendations for improvements.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained strong customer relations and effective customer service standards.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Coached employees through day-to-day work and complex problems.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.

Education

Diploma -

Cambria Heights Senior High School, Patton, PA
2001

Skills

  • Cash Handling
  • Employee Supervision
  • Accurate money handling
  • Business Development
  • Scheduling and Coordinating
  • Interpersonal Relations
  • Schedule Management
  • Hiring and Training
  • Cash Register Operation
  • Client Communication
  • Task Delegation
  • Customer Relationship Management
  • Operations Management
  • Decision-Making
  • Professional and Courteous
  • Performance reviewing
  • Problem-solving skills
  • Training and mentoring
  • Shift Scheduling
  • Staff Management
  • Time Management
  • Team Leadership

Timeline

Front End Manager - Ray's Prime Foods
09.2014 - 02.2024
Cambria Heights Senior High School - Diploma,

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Stacey Roberts