Jacquelin Christine Copley
West Palm Beach,FL
Summary
Sales-driven professional with a passion for the aesthetic industry, seeking to expand my career in aesthetic sales. With a strong background in sales, customer relationship management, and a keen interest in advanced aesthetic treatments, I am dedicated to driving revenue growth, increasing client satisfaction, and contributing to the success of the med spa. Committed to continuous learning and development, I aim to build expertise in aesthetic services while growing my skill set in sales strategies, client retention, and business expansion within the aesthetic field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Med Spa Manager
VIO Med Spa
Palm Beach Gardens, FL
03.2023 - Current
- Optimized team performance by training new employees on customer service, day-to-day activities and account management procedures.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Evaluated employee performance on an ongoing basis; provided feedback to enhance productivity levels.
- Provided employees with feedback on how to improve performance and increase profitability of spa services
Account Executive
NewDay USA
West Palm Beach, FL
08.2022 - 02.2023
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted risk assessments on loan applications using predictive models.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Educated customers on various aspects of mortgage financing options available.
- Set up debt payment plans based on client credit, income and assets.
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department.
Receptionist
State Farm Insurance
Lake Mary, FL
06.2021 - 08.2021
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Responded promptly to emails and other requests for assistance from customers or colleagues.
- Monitored incoming calls, distributed messages appropriately and followed up on any unresolved issues.
- Processed payments from customers accurately and efficiently.
Education
Bachelor's Degree - Marketing, Entrepreneurship
Florida State University
Tallahassee, Florida05-2022
Skills
- Staff management
- Employee evaluation
- Professional networking
- Patient confidentiality
- Treatment protocols
- Cross-selling services
- Customer acquisition
Certification
- Mortgage Loan Originator (MLO) License
- CPR Certified
Timeline
Med Spa Manager
VIO Med Spa
03.2023 - Current
Account Executive
NewDay USA
08.2022 - 02.2023
Receptionist
State Farm Insurance
06.2021 - 08.2021
- Mortgage Loan Originator (MLO) License
- CPR Certified
Bachelor's Degree - Marketing, Entrepreneurship
Florida State University
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