Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacqueline Aguas

Auburndale,FL

Summary

Hardworking and Bilingual individual with exceptional team commitment, strong attention to detail and outstanding communication skills. Thorough understanding of what is expected from a professional environment.

Overview

11
11
years of professional experience

Work History

Sales Manager

Sephora Kohls
Lakeland, FL, FL
02.2023 - Current
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Cultivated strong professional relationships with clients, and offered guidance and teaching skill sets to ensure my team feels strong and confident with client interactions.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Performed sales consultations and educated clients on products and services.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Maintained an extensive knowledge of current makeup trends and techniques.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.

Key Holder/Sales Trainer

Morphe
Orlando, FL
11.2021 - 01.2023
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Assisted customers with locating and securing desired products.
  • Boosted sales through effective merchandising and consistent restocking of high-traffic items.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Following company protocol with opening and closing.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Created and coordinated group training classes in alignment with company sales objectives.
  • Developed key customer relationships to increase sales.

Secretary

Polk Building Division
Bartow, FL
04.2019 - 03.2020
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Completed supply orders and maintained appropriate levels of office supplies.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.

Freelance Artist

MAC Cosmetics
Lakeland, FL
10.2015 - 05.2018
  • Suggested personalized items based on specific needs.
  • Customized styles, services and products to suit client needs and maintain customer satisfaction.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.

Cosmetics Counter Manager

Belk
Lakeland, FL
11.2013 - 10.2015
  • Finalized purchases and processed payments.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Trained staff on strategies for regularly surpassing sales goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.

Education

Full Specialist License - Esthetician

Artistic Nails And Beauty
Lakeland, FL
04-2015

Some College (No Degree) - Bussiness

Polk State College Collegiate High School
Lakeland, FL

Skills

  • Prioritization and time management
  • Adaptive team player
  • Outgoing
  • Customer consulting
  • Product knowledge
  • Great communication
  • Retail experience
  • Multitasking
  • Upselling
  • Training & development
  • Planning & organizing
  • Supervision and Leadership

References

Devin Smith

Morphe Cosmetics Third Key

(407) 486-3721

Marietta Castro Manager Morphe Cosmetics

(407) 717-5492

Jessica Davis Sephora Kohls team lead

863-797-6228

Amanda McDowell Sephora supervisor (863) 934 1268

Timeline

Sales Manager

Sephora Kohls
02.2023 - Current

Key Holder/Sales Trainer

Morphe
11.2021 - 01.2023

Secretary

Polk Building Division
04.2019 - 03.2020

Freelance Artist

MAC Cosmetics
10.2015 - 05.2018

Cosmetics Counter Manager

Belk
11.2013 - 10.2015

Some College (No Degree) - Bussiness

Polk State College Collegiate High School

Full Specialist License - Esthetician

Artistic Nails And Beauty
Jacqueline Aguas