Jacqueline Aguas
Auburndale,FL
Summary
Hardworking and Bilingual individual with exceptional team commitment, strong attention to detail and outstanding communication skills. Thorough understanding of what is expected from a professional environment.
Overview
11
11
years of professional experience
Work History
Sales Manager
Sephora Kohls
Lakeland, FL, FL
02.2023 - Current
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Cultivated strong professional relationships with clients, and offered guidance and teaching skill sets to ensure my team feels strong and confident with client interactions.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Performed sales consultations and educated clients on products and services.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained an extensive knowledge of current makeup trends and techniques.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
Key Holder/Sales Trainer
Morphe
Orlando, FL
11.2021 - 01.2023
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Assisted customers with locating and securing desired products.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Following company protocol with opening and closing.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Created and coordinated group training classes in alignment with company sales objectives.
- Developed key customer relationships to increase sales.
Secretary
Polk Building Division
Bartow, FL
04.2019 - 03.2020
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Completed supply orders and maintained appropriate levels of office supplies.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
Freelance Artist
MAC Cosmetics
Lakeland, FL
10.2015 - 05.2018
- Suggested personalized items based on specific needs.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Cosmetics Counter Manager
Belk
Lakeland, FL
11.2013 - 10.2015
- Finalized purchases and processed payments.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Trained staff on strategies for regularly surpassing sales goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
Education
Full Specialist License - Esthetician
Artistic Nails And Beauty
Lakeland, FL04-2015
Some College (No Degree) - Bussiness
Polk State College Collegiate High School
Lakeland, FLSkills
- Prioritization and time management
- Adaptive team player
- Outgoing
- Customer consulting
- Product knowledge
- Great communication
- Retail experience
- Multitasking
- Upselling
- Training & development
- Planning & organizing
- Supervision and Leadership
References
Devin Smith
Morphe Cosmetics Third Key
(407) 486-3721
Marietta Castro Manager Morphe Cosmetics
(407) 717-5492
Jessica Davis Sephora Kohls team lead
863-797-6228
Amanda McDowell Sephora supervisor (863) 934 1268
Timeline
Sales Manager
Sephora Kohls
02.2023 - Current
Key Holder/Sales Trainer
Morphe
11.2021 - 01.2023
Secretary
Polk Building Division
04.2019 - 03.2020
Freelance Artist
MAC Cosmetics
10.2015 - 05.2018
Cosmetics Counter Manager
Belk
11.2013 - 10.2015
Some College (No Degree) - Bussiness
Polk State College Collegiate High School
Full Specialist License - Esthetician
Artistic Nails And Beauty