JEREMY BLOW - SALES MANAGER

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Goal-oriented Customer Service Manager with more than 15 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

15

years of professional experience

Work History

SALES MANAGER

LEE MOTOR GROUP/LEE NISSAN

2 2021 - 8 2023

Improved average monthly sales units by 25% in a span of eight months
Managed all sales and F&I operations; led and professionally developed staff of 20+
Built and maintained banking relationships for customer and dealership purposes
Developed teams, processes, and internal relationships to elevate success metrics
Executed all vendor and outside contractor transactions
Oversaw both new and pre-owned inventory while managing separate sales plans for both
Responsible for local advertising and marketing across various channels, both print and digital.
Directed sales support staff in administrative tasks to help sales reps close deals.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Resolved customer issues quickly to close deals and boost client satisfaction.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Managing Partner/Owner

Capital Moving And Storage

09.2020 - 11.2021

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Negotiated high-value contracts with clients, securing profitable partnerships for the company.
Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
Initiated strategy to drive company growth and increase market share and profitability.
Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
Streamlined internal processes for improved efficiency and productivity within the firm.
Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.

FINANCE DIRECTOR/GENERAL SALES MANAGER

SOUTHERN STATES AUTOMOTIVE

07.2019 - 09.2020

Lead the company in netting over a million dollars for consecutive months, a first in company history
Finished 1st over 50% of the time in our region for Nissan and never dropped below the top 5 of 28 dealers
Processed finance transactions, including lender approval, and ensured 100% compliance with all state and federal laws and regulations.
Verified compliance of financial policies and accounting procedures against federal regulations.
Facilitated process improvements by automating manual tasks, increasing efficiency within the finance function.
Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
Established relationships with key retail accounts.
Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.

ASSISTANT PROJECT MANAGER

SOUTHERN COMFORT MECHANICAL CONTRACTORS, INC.

01.2019 - 07.2019

Reviewed, organized, and distributed contract documents (drawings, specifications, schedules, RFIs, construction bulletins, etc.) and shop drawings/submittals to appropriate team members (e.g., subcontractors, fabrication shops and vendors)
Distributed and logged all of the above activities for the team
Assisted in drafting, submitting, and tracking RFIs and their corresponding responses
Attended field coordination meetings and distributed meeting notes
Assisted in the administration of project-specific quality control program and compile documentation
Administered/updated progress drawings and as-built drawings
Administered project closeout documentation, including operation and maintenance manuals, startup reports, owner training, and punch lists.
Generated weekly and monthly status reports for helpful progress tracking.
Streamlined workflow processes within the team by introducing new productivity tools that increased overall efficiency.
Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
Improved project efficiency by streamlining communication channels and implementing time-saving tools.
Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.

MANAGER, OUTSIDE SALES AND ESTIMATING

RALEIGH MECHANICAL AND METALS

09.2015 - 01.2019

Managed the production floor to ensure accurate orders for 14+ clients
Pursued and developed relationships with new mechanical contractors
Delivered timely, accurate estimates on fabrication jobs for current and new clients
Completed takeoffs from job drawings to submit proper and accurate estimates of potential sales
Prepared and submitted proper and accurate duct submittals to the customers once the job was awarded.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Assisted in organizing and overseeing assignments to drive operational excellence.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

FINANCE DIRECTOR

DEACON JONES AUTO GROUP

01.2013 - 09.2015

Responsible for the daily operations of one of the city's largest dealerships across all front-end activities
Actively managed all financial aspects for the multi-dealership consortium
Responsible for local advertising and marketing across various channels, both print and digital
Managed all personnel aspects and trained finance managers to ensure corporate legal compliance
Maintained accurate monthly, quarterly, and year-end reports
Supervised the financial services associates to ensure individual and department goals were not only met but exceeded.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Led successful negotiations on financing terms, resulting in lower interest rates and improved cash flow for the organization.
Evaluated and negotiated contracts to procure favorable financial terms.
Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.

SALES MANAGER

GOLDSBORO HONDA/HYUNDAI

01.2007 - 09.2013

Implemented global marketing plans for multiple verticals and channels in the carrier and enterprise segments
Managed all dealership and personnel aspects and trained finance sales managers
Maintained pre-owned inventory, including going to auction for purchasing and selling
Managed and optimized sales funnels for all phases of the buyer lifecycle
Oversaw all elements of customer service, to include post-purchase satisfaction.
Directed sales support staff in administrative tasks to help sales reps close deals.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Resolved customer issues quickly to close deals and boost client satisfaction.
Drove sales by developing multi-million dollar contract sales.

Education

BBA - Business Administration And Management

J Sargeant Reynolds Community College, Richmond, VA

05.2001 -

Skills

Product & Service Promotion: Merchandise & Market Knowledge, Inventory Management

F&I: Contracting Desking/Closing Deals

Business/Revenue Growth: Strategic Planning, Forecasting, Budgeting, Networking & Prospecting, E-Commerce

Team Leadership: Recruiting, Onboarding, CSI/Sales/F&I Training, and Supervision

CSI: Customer Needs Analysis, Customer Service Satisfaction, Complaint Resolution

Tools: Trimble Estimation, CRM, DealerTrack, ADP, Reynolds & Reynolds, Arkona, Automate, VinSolutions, QuickBooks, MS Office, Google Sheets

Account Management: Customer, Banking, Vendor, Lender Relations & FTC Compliance

Self Motivation

Budgeting and Expenditures

Territory sales management

Staff Supervision

Effective Communication

Relationship Building

Review of contracts

Extensive personal network

Employee Retention

Solution selling

Motivational Skills

Sales Planning

Lead Generation

Credit History Analysis

Operations

Client Relations

Documentation And Reporting

Adaptability

Client Relationships

Project Scheduling

Problem-solving aptitude

Multitasking

Active Listening

Creative Thinking

Team building

Technical understanding

Customer Relationship Management

Project Planning

Status Updates

Quality Assurance

Root Cause Analysis

Time Management

Excellent Communication

Vendor Selection

Analytical Thinking

Training and Development

Effective workflow management

Personnel training and development

Call Monitoring

Escalation Handling

Performance reviewing

Negotiation expert

Professionalism

Team Building and Leadership

Problem-Solving

Customer Relationship Management Software (CRM)

Work Prioritization

Time management abilities

Interests

Outdoors, camping, nature, plants, regenerative farming, holistic medicines

Timeline

Managing Partner/Owner - Capital Moving And Storage

09.2020 - 11.2021

FINANCE DIRECTOR/GENERAL SALES MANAGER - SOUTHERN STATES AUTOMOTIVE

07.2019 - 09.2020

ASSISTANT PROJECT MANAGER - SOUTHERN COMFORT MECHANICAL CONTRACTORS, INC.

01.2019 - 07.2019

MANAGER, OUTSIDE SALES AND ESTIMATING - RALEIGH MECHANICAL AND METALS

09.2015 - 01.2019

FINANCE DIRECTOR - DEACON JONES AUTO GROUP

01.2013 - 09.2015

SALES MANAGER - GOLDSBORO HONDA/HYUNDAI

01.2007 - 09.2013

J Sargeant Reynolds Community College - BBA, Business Administration And Management

05.2001 -

SALES MANAGER - LEE MOTOR GROUP/LEE NISSAN

2 2021 - 8 2023