JACQUELINE AGUIRRE
LAS CRUCES,NM
Summary
Strategic business owner with over 10 years of experience in operations and market expansion. Expertise in sales strategy, financial planning, and customer engagement, strengthened by strong vendor partnerships and quality service maintenance. Focused on delivering innovative solutions for sustainable growth and implementing comprehensive care plans in healthcare environments.
Professional with strong background in personal finance, skilled in loan application processing, risk assessment, and customer relationship management. Known for team collaboration, adaptability to changing needs, and achieving measurable results. Expertise in financial analysis, client communication, and regulatory compliance. Reliable and results-driven, consistently delivering high standards of performance and client satisfaction.
Overview
11
11
years of professional experience
Work History
Business Owner
Romeo's Carpet
Las Cruces
08.2015 - Current
- Led strategic business operations, expanded market presence, and managed client relationships through innovative solutions for sustainable growth
- Directed daily operations, optimized workflow processes, and maintained vendor partnerships to uphold service quality standards
- Developed and implemented operational procedures to enhance workflow efficiency.
- Managed inventory levels and procurement processes to ensure product availability.
- Trained and mentored staff in customer service best practices and product knowledge.
Caregiver
Mountain Shadows
Las Cruces
03.2020 - 11.2020
- Provided compassionate care and assistance with daily activities, documented health changes, and coordinated with healthcare teams to ensure comprehensive resident well-being
- Monitored vital signs and medication schedules, developed care plans to improve residents' quality of life, and collaborated with interdisciplinary teams
- Developed and executed individualized wellness programs while maintaining strict adherence to safety protocols and emergency procedures
- Assessed resident needs, documented health requirements, and implemented adaptive support strategies to ensure optimal care and safety
PBX Operator
Memorial Medical Center
Las Cruces, NM
03.2025 - 08.2025
- Operated multi-line phone system to manage incoming and outgoing calls efficiently.
- Provided accurate information to callers regarding hospital services and departments.
- Assisted in coordinating patient admissions and transfers through effective communication.
- Maintained confidentiality of patient information while handling sensitive calls.
- Conducted regular equipment checks to ensure optimal performance of communication systems.
Personal Loan Specialist
OneMain Financial
Las Cruces, NM
03.2025 - Current
- Evaluated customer financial needs to recommend suitable personal loan products.
- Assisted clients in understanding loan terms and repayment options clearly.
- Processed loan applications efficiently, ensuring compliance with company policies.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to enhance overall branch performance and customer satisfaction.
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Managed a portfolio of personal loans, monitoring repayment progress and proactively addressing delinquencies.
- Developed strong relationships with customers, fostering trust in our services and increasing repeat business.
Education
High School Diploma -
Oñate High School
Las Cruces01.2014
Skills
Sales Strategy
Business Financial Management
Financial Services Management
Customer Retention
Customer Engagement
Team Leadership
Microsoft office
Problem Solving
Time management
Client assistance
Relationship Building
Customer service
Debt recovery
Telephone operations
Strong telephone etiquette
Call monitoring
Excellent verbal communication skills
Making appointments
Greeting customers
LANGUAGES
Spanish (Native)
English (Native)
Timeline
PBX Operator
Memorial Medical Center
03.2025 - 08.2025
Personal Loan Specialist
OneMain Financial
03.2025 - Current
Caregiver
Mountain Shadows
03.2020 - 11.2020
Business Owner
Romeo's Carpet
08.2015 - Current
High School Diploma -
Oñate High School