JACQUELINE A. HAYNES
Laurel,MD
Overview
22
22
years of professional experience
Work History
Supervisor
US Department of Veterans Affairs
01.2016 - Current
- Company Overview: Veterans Benefits Administration, Vocational Rehabilitation & Employment (VR&E) Services. Website: [VA.gov](https://www.va.gov)
- Provide national oversight regarding the implementation of the employment assistance programs at each VR&E Division (57 sites nationally).
- Aggressively plan and prioritize major VR&E projects and programs, which include planning, developing, and implementing major VR&E projects, VR&E program services delivery, outreach programs, and training for service delivery of the Chapter 31 program for Veterans.
- Identify challenges to hiring of job ready disabled veterans, recommend solutions for areas in need of improvement, as well as areas of opportunity for the career employment of job ready disabled veterans.
- Coordinate the consistent implementation of VR&E policies and services.
- Develop and implement national marketing plans, coordinate meetings, presentations, lectures, seminars, or workshops to federal agencies about disabilities programs throughout the country on hiring disabled veterans as Lead Project Manager for various government and civilian sector initiatives.
- Successfully implemented services at the 2012 National Veterans Conference in Detroit.
- Motivated team members to maximum work productivity, and control costs through effective use of resources.
- Led the team in the planning, development and implementing of the workshops for the over 8,000 attendees at the event.
- Consistently and conscientiously exercise sound and equitable judgment when applying stated federal laws, regulations, policies and procedure to ensure accurate and timely reviews and decisions on administrative reviews, advisory opinions and congressional responses regarding VR&E benefits and services.
- Conduct comprehensive studies that entail consideration of diverse state, regional and local employment laws and regulations to include regulations, policies, guides, procedures, and judicial determinations applicable to Veterans’ benefits programs.
- Ensure adherence to all confidentiality laws and other governmental policies and procedures.
- Research and prepare congressional briefings and talking points as they pertain to 38 CFR Vocational Rehabilitation and Employment Services Chapter 31 Program.
- Prepare and review written documents for clarity and content for Secretary of the Department of Veterans Affairs signature.
- Performed as Subject Matter Expert (SME) for the 2011 Veterans Affairs Innovation Initiative (VAi2) Self-Management Strategies for Vocational Rehabilitation.
- Teamed with other SMEs to develop business requirements, cost estimates and budget requirements for implementing the remote case management technologies, and online and automated appointments system as SME for the VR&E Business Process Reengineering (BPR) Technical Requirements for Remote Case Management.
- Collaborated with the Department of Defense (DOD) Wounded Warriors Program and developed early outreach program requirements to deliver VR&E services to Service Members and Veterans as Program Manager / National Coordinator of the Coming Home to Work (CHTW) outreach program, Post Deployment Health Reassessment and Yellow Ribbon programs.
- Liaise for the VR&E/VBA between Compensation & Pension, Education Services, Veterans Health Administration, and non-VA elements (e.g., Department of Labor, Small Business Association, Government Accounting Office and National Veterans Associations) on legislative, policy and procedural issues of a mutual concern.
- Veterans Benefits Administration, Vocational Rehabilitation & Employment (VR&E) Services. Website: [VA.gov](https://www.va.gov)
Programs Management
US Department of Veterans Affairs
01.2008 - 01.2016
- Company Overview: Veterans Benefits Administration, Vocational Rehabilitation & Employment (VR&E) Services. Website: [VA.gov](https://www.va.gov)
- Veterans Benefits Administration, Vocational Rehabilitation & Employment (VR&E) Services. Website: [VA.gov](https://www.va.gov)
Vocational Rehabilitation and Employment Counselor
US Department of Veterans Affairs
04.2005 - 02.2008
- Company Overview: Veterans Benefits Administration. Website: [VA.gov](https://www.va.gov)
- Provided counseling and case management services to disabled veterans and other eligible individuals.
- Conducted comprehensive vocational evaluations to determine Veterans skills abilities and interest a successful employment transition services.
- Prepared and implemented rehabilitation plans to ameliorate employment limitation resulting from Veterans’ Service Connected Disabilities (SDC).
- Determined entitlement for VR&E program and authorized financial assistance.
- Consistently and conscientiously exercised sound and equitable judgment when applying stated federal laws, regulations, policies and procedure to ensure accurate and timely reviews and decisions on administrative reviews, advisory opinions and congressional responses regarding VR&E benefits and services.
- Conducted comprehensive studies that entailed consideration of diverse state, regional and local employment laws and regulations to include policies, guides, procedures and judicial as they applied to making determinations for Veterans’ benefits programs.
- Ensured adherence to all confidentiality laws and other governmental policies and procedures.
- Liaised for the VR&E between the State of Illinois and the City of Chicago VR&E programs.
- Collaborated to coordinate and enhance rehabilitation services for Veterans.
- Coordinated, developed and delivered the Chicago Regional Office (RO) VRE counselors annual training for 2006 and 2007.
- Developed and presented Suicide Prevention training to the Chicago RO Veterans Service Center staff.
- Veterans Benefits Administration. Website: [VA.gov](https://www.va.gov)
Vocational Rehabilitation Counselor
Illinois Department of Human Services
05.2003 - 04.2005
- Company Overview: Division of Rehabilitation Services/Bureau of Blind Services. Website: [DHS.Illinois.gov](https://www.dhs.state.il.us)
- Provided vocational counseling and guidance to clients ensuring vocational plan coordinated with the overall services objectives.
- Coordinated and authorized medical exams for medical evaluation of disability and rehabilitation possibilities.
- Authorized client vocational and psychological testing for vocational rehabilitation services authorization.
- Consulted with physicians and psychiatrists, and provided recommendations concerning specific rehabilitation plans to medical, psychology, social services and other staff based on Health Insurance Portability and Accountability Act (HIPAA) and Privacy Act laws and regulations.
- Developed employment opportunities with employers and placed severely disabled clients in suitable employment.
- Arranged sheltered and supported employment and/or home industry activities for the severely disabled; established contacts with community agencies for referral of clients to job opportunities.
- Established and nurtured effective working relationships with public and private agencies to improve services for disabled clients.
- Developed employment workshops, resume development and interview clinics, and employer interview panels.
- Division of Rehabilitation Services/Bureau of Blind Services. Website: [DHS.Illinois.gov](https://www.dhs.state.il.us)
Substitute Teacher
DuPage County Indian Prairie School District 204
01.2003 - 05.2003
- Taught grades K-12 in the areas of Science, Math, English, Social Studies and Computer Science.
Education
PhD Candidate - Adult Learning and Higher Education
Northern Illinois University
DeKalb, Illinois05.2025
MA Ed - Counseling Psychology
Bowie State University
12.1997
BS - Organizational Management, Health Care Administration
Columbia Union College
05.1995
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Analytical thinking
- Team building
Accomplishments
- Columbia Union College Vice President of Adult Evening Program – Class of 1995
- Who’s Who in American Universities
Military Experience
United States Army, 08/01/83, 08/31/97, Non Commissioned Officer (NCO), Provided leadership for avionics and communications soldiers., Reported to leadership the status of soldiers and communications systems., Responsible for training subordinates on top-secret communications equipment., Coordinated command training for the unit., Wrote and administered performance evaluations for subordinates., Army Commendation Medal 1st Oak Leaf, 3 Army Achievement Medals, Outstanding Employee Awards (Unisys, GSA, CIA)
Affiliations
- American Counseling Association
- National Council of Teachers of English
- Association of Supervision and Curriculum Development
- International Reading Association
Security Clearance
Public Trust
Personal Information
Citizenship: United States Citizen
Timeline
Supervisor
US Department of Veterans Affairs
01.2016 - Current
Programs Management
US Department of Veterans Affairs
01.2008 - 01.2016
Vocational Rehabilitation and Employment Counselor
US Department of Veterans Affairs
04.2005 - 02.2008
Vocational Rehabilitation Counselor
Illinois Department of Human Services
05.2003 - 04.2005
Substitute Teacher
DuPage County Indian Prairie School District 204
01.2003 - 05.2003
PhD Candidate - Adult Learning and Higher Education
Northern Illinois University
MA Ed - Counseling Psychology
Bowie State University
BS - Organizational Management, Health Care Administration
Columbia Union College
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