Dynamic and dedicated licensed cosmetologist with a proven track record at Royal Farms, excelling in customer service and conflict resolution. Known for fostering strong client relationships through friendly communication and active listening, resulting in increased customer loyalty. Committed to maintaining high standards of hygiene and professionalism in all interactions.
Hi, I’m
Jacqueline Allen
Washington,DC
Summary
Overview
24
years of professional experience
1
Certification
Work History
Self Employed
Cosmetologist
05.2004 - 12.2024
Job overview
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Royal Farms
Customer Service Representative
07.2024 - 10.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Prince George’s County Public Schools
Substitute Teacher
09.2000 - 03.2002
Job overview
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
Forestville Senior High School 7001Beltz Dr #4635, Forestville MD 20747
High School Diploma
05-1982
University Overview
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
Certification
Cosmetology
Volunteer in District of Columbia elementary schools
Volunteer in District of Columbia elementary schools
l volunteered at , Houston Elementary School. 1100 50th Pl NE Washington DC 20019. I assisted the teachers in there classrooms, with aiding and helping the students from , K to 6 th grade with there class work.
Timeline
Customer Service Representative
Royal Farms
07.2024 - 10.2024
Cosmetologist
Self Employed
05.2004 - 12.2024
Substitute Teacher
Prince George’s County Public Schools
09.2000 - 03.2002
Forestville Senior High School
High School Diploma
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