Jacqueline Alsaifi
Port Clinton,OH
Summary
I consider myself to be highly effective at anticipating and accommodating customer needs. I am a friendly, punctual and enthusiastic team player. I am hard working, can thrive under pressure, and will go above and beyond to create unforgettable guest experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Midway Diner
08.2013 - 12.2014
- I was a restaurant server when Midway Diner first opened until they shut down the establishment permanently.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Frankie's Italian Cuisine
11.2009 - 04.2013
- My basic duties usually began with greeting customers as they arrive or as they are seated at tables.
- I offered menus and described the restaurant's specialty dishes, answering any specific questions a customer might ask.
- I also took food and beverage orders, relaying them to the kitchen staff.
- After serving the prepared foods, I made sure to follow up with the customers to ensure a pleasant dining experience.
- I frequently cleared dishes from the table as well.
- I presented the customers with their bills and often processed their payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Catering
Bubba Q
06.2010 - 08.2012
- I worked as a server part time during their busiest season, the summer months.
- I also helped with preparation, set-up, and service for catering events that they had.
- I provided friendly and attentive service and exceptional hospitality.
- I successfully upsold alcoholic beverages, appetizers, and desserts.
- I also maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.
Server
City Diner
01.2008 - 07.2009
- My position here was a resturaunt server
- I was also a hostess some nights of the week, seating people as well as serving their food.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- The server was also in charge of the bar, making drinks or taking care of the customers at the bar as well as seated in the restaurant.
Barista/Cashier
Target/Starbucks
03.2007 - 09.2008
- I worked inside of the Starbucks located inside Target shopping center.
- My main duty was to learn and make the beverages that Starbucks provided.
- I also became a trainer and trained the newer employees that came to work at this particular Starbucks location.
- I taught them all the correct procedures and techniques of proper drink making.
- During busy hours at the store I was a backup cashier as needed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Server
Prestis
05.2004 - 01.2007
- I worked as a server and took care of parties, weddings, and rehearsals.
- They have a fine dining room as well as a tavern, so customers could sit where they liked depending on their mood.
- I was well trained for serving on either side of the restaurant.
Dietary Aide
St. John Westshore Hospital
10.2000 - 04.2004
- Company Overview: Now St. John Medical Center
- I worked inside of a hospital in the dietary department.
- Job duties included plating all patients' meals and delivering them to their rooms.
- I assisted in maintaining preparation and service areas in a sanitary condition.
- I cleaned and organized the kitchen area as well as the cafeteria
- Some work stations included pizza, omelet, soup, salad, sandwich, and dessert in the hospital cafeteria.
- I ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- I cleaned work areas, equipment, utensils, dishes, and silverware.
- I was also a cashier in the cafeteria, which included collecting all cash and processing credit cards.
- Now St. John Medical Center
- Kept all kitchen areas clean, tidy and free of hazards.
Education
Certified Phlebotomy Technician - Phlebotomy
Integrity Medical Training
Online Course 06-2025
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
Independence, OH05-2025
GED -
Lorain County Community College
Elyria, Ohio01.2001
Skills
- Extensive food/beverage knowledge
- Experience with catering and events
- Food preparation experience
- Able to work in continuously-standing position for four or more hours
- Exceptional customer service
- Cash handling
- Customer-focused
- Service-oriented team player
- On time and reliable
- Neat and clean in appearance
- Honest, trustworthy and punctual
- Flexible schedule availability
- Works well as part of a team
- Excellent multi-task abilities
- Energetic, friendly and enthusiastic
- Able to lift objects easily of over 50lbs
- Strong work ethic
- Guest engagement
Timeline
Server
Midway Diner
08.2013 - 12.2014
Server/Catering
Bubba Q
06.2010 - 08.2012
Server
Frankie's Italian Cuisine
11.2009 - 04.2013
Server
City Diner
01.2008 - 07.2009
Barista/Cashier
Target/Starbucks
03.2007 - 09.2008
Server
Prestis
05.2004 - 01.2007
Dietary Aide
St. John Westshore Hospital
10.2000 - 04.2004
GED -
Lorain County Community College
Certified Phlebotomy Technician - Phlebotomy
Integrity Medical Training
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
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