Jacqueline Aponte

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

• Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
• Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
• Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
• Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
• Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
• Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Guided customers through inquiries and transactions.

Supported the process of socking shells unloading.

Inventory.

Acquired proficiency in handling 19 different POS registers.

Cleaning.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
• Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.