Jacqueline Apudo
Little Elm,TX
Summary
Client Specialist with over 10 years of experience in financial services, banking, brokerage, mortgage servicing, and donor-advised fund operations. Strong background in client relationship management, regulatory compliance, account reconciliation, and transaction processing. Proven ability to manage high-volume client portfolios while maintaining accuracy, risk control, and high client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Specialist (Contract)
DAFgiving360
Westlake, TX
08.2025 - Current
- - Process and review over 100 donor-advised fund transactions weekly with high accuracy.
- - Ensure compliance with internal policies and federal financial regulations.
- - Partner with client services and compliance teams to resolve account issues.
- - Improve workflow efficiency and reduce processing delays.
Client Services Representative
Fidelity Charitable
05.2022 - 01.2026
- - Managed 60 to 80 client interactions daily in a high-volume contact center.
- - Achieved 95 percent first-call resolution rate.
- - Conducted account reconciliations ensuring full BSA compliance.
- - Resolved contribution, grant, and account maintenance inquiries.
Financial Services Representative
TD Ameritrade
08.2021 - 01.2022
- - Assisted clients with brokerage account servicing and transfers.
- - Maintained compliance with financial regulations and internal risk policies.
- - Reduced service escalations through accurate and timely resolution.
Banking Associate
Capital One
04.2020 - 07.2021
- - Supported retail and commercial banking clients with account servicing and lending inquiries.
- - Managed dispute resolution and account reconciliation processes.
- - Maintained detailed CRM documentation for audit readiness.
Accounts Receivable Clerk
Tom's Auto Transport Inc
Dallas, TX
01.2015 - 04.2020
- - Processed and posted monthly receivables exceeding 250000 dollars.
- - Reduced delinquent accounts by implementing structured collection strategies.
- - Reconciled monthly financial statements with zero discrepancies.
- - Managed full-cycle accounts receivable operations using QuickBooks.
AVP, Mortgage Service Specialist III
Bank of America
Plano, TX
12.2008 - 09.2014
- - Reviewed over 150 mortgage files monthly for state, federal, and investor compliance.
- - Prepared Loss Mitigation Affidavits supporting foreclosure proceedings.
- - Maintained 100 percent documentation accuracy in legal review processes.
- - Reduced compliance risk through detailed audit verification.
Education
Associate of Applied Science - Business Administration
Collin County Community College
Plano, TX12.2026
Skills
- Client Relationship Management, Customer Service Operations, Financial Account Maintenance, Regulatory Compliance, Bank Secrecy Act (BSA), Account Reconciliation, Accounts Receivable, Transaction Processing, Dispute Resolution, CRM Systems, Risk Mitigation, Contact Center Operations, Cross-Functional Collaboration, Analytical Skills, Documentation Review
Certification
Business Office Supports Systems/Office Systems Technology Certificate/ Accounting Support Occupational Skill Award/Office Systems Technology Occuupational skill Award/ texas Core
Languages
English
Native or Bilingual
German
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Operations Specialist (Contract)
DAFgiving360
08.2025 - Current
Client Services Representative
Fidelity Charitable
05.2022 - 01.2026
Financial Services Representative
TD Ameritrade
08.2021 - 01.2022
Banking Associate
Capital One
04.2020 - 07.2021
Accounts Receivable Clerk
Tom's Auto Transport Inc
01.2015 - 04.2020
AVP, Mortgage Service Specialist III
Bank of America
12.2008 - 09.2014
Associate of Applied Science - Business Administration
Collin County Community College