Jacqueline Arias Rodriguez
Houston,TX
Summary
Investigator known for high productivity and efficiency in completing investigations. Possess specialized skills in evidence collection, case management, and interviewing techniques. Excel at critical thinking, problem-solving, and communication, ensuring thorough analysis and clear reporting in all assignments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
2023
2023
years of post-secondary education
Work History
Investigator
Texas Department Of Family And Protective Services
Houston, TX
11.2024 - Current
- Conducted thorough investigations to gather relevant evidence and information.
- Collaborated with law enforcement agencies to share findings and insights.
- Interviewed witnesses and suspects to collect detailed statements and observations.
- Prepared comprehensive reports outlining investigation findings and recommendations.
- Developed investigative strategies to address complex cases effectively.
- Maintained accurate case files and documentation for all investigations conducted.
- Prepared detailed reports summarizing investigative activities and results.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
Assistant Manager
Woodforest Bank
Houston, tx
10.2022 - 10.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Legal Assistant
Citizen Law Firm PLLC
02.2021 - 10.2022
- As a legal assistance, my duties are to answer phone calls, give clients quotes on our rates, help clients hire our services and send data to courts
- I was also in charge of overseeing an employee to make sure her data entry was correct and filed
- I also did input for our clients when there was a reset on court dates.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Retail Banker
Woodforest National Bank
04.2018 - 10.2019
- As a retail banker my responsibilities and duties were to cash or deposit checks/cash, open accounts, process loan applications, marketing and meeting monthly individual sales goals.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
Shift Supervisor
PLS Check Cashiers
03.2017 - 12.2017
- As a shift supervisor my responsibilities and duties were to train new hires, give approvals on cashing checks, managing a team of 5-7 people, making sure all regulations were met and assisting with complaints
- I was also in charge of balancing all cash sheets from the day prior, as well as the ATM.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
Teacher
Learning Minds Academy
08.2015 - 03.2017
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
Bachelor of Science - Criminal Justice
University of Houston – Downtown
Associate degree - Social & Behavioral Sciences
San Jacinto Community College
High School Diploma -
Robert Turner College & Career High School
High School Diploma -
Michael E. DeBakey High School for Health Professions
Skills
- Communication
- Bilingual
- Data Entry
- Marketing Leadership/Supervising
- Cash Handling
- Recruiting and interviewing
- Staff Training and Development
- Compliance understanding
- Policy Enforcement
- Negotiation
- Customer Relations
- Investigative reporting
- Case management
- Background checks
- Interview techniques
- Investigative photography
- Interrogating suspects
- Emergency safety plans
- Detailed report writing
References
Available upon request.
Timeline
Investigator
Texas Department Of Family And Protective Services
11.2024 - Current
Assistant Manager
Woodforest Bank
10.2022 - 10.2024
Legal Assistant
Citizen Law Firm PLLC
02.2021 - 10.2022
Retail Banker
Woodforest National Bank
04.2018 - 10.2019
Shift Supervisor
PLS Check Cashiers
03.2017 - 12.2017
Teacher
Learning Minds Academy
08.2015 - 03.2017
Bachelor of Science - Criminal Justice
University of Houston – Downtown
Associate degree - Social & Behavioral Sciences
San Jacinto Community College
High School Diploma -
Robert Turner College & Career High School
High School Diploma -
Michael E. DeBakey High School for Health Professions