Jacqueline Ashley
Assistant Manager
Rock Hill,SC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Family Dollar
10.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships with over 50 plus individuals daily by responding quickly to customers and engaging with customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Daycare Owner/Operator
Jackie's Clubhouse LLC.
01.2018 - 08.2022
- Maintained accurate accounting of tuition and operating reports. Increased sales by 50% within 4 years.
- Maintained high-quality child care standards based on developmentally appropriate practices for children ranging from 1 year of age to 5 years of age.
- Stayed current on guidelines to maintain compliant program operations.
- Modernized instructional plans and educational approaches to enhance student learning.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Customer Service Representative
IQor
10.2015 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of 30 to 50 customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Managing payments and setting payment arrangements for customers.
- Troubleshooting customers devices to resolve issues.
Education
High School Diploma -
South Pointe High School
Rock Hill, SC05.2008
Skills
- Business Development
- Customer Relations
- Data Entry
- Customer Service
- Relationship Building and Management
- Product and Service Sales
Timeline
Assistant Store Manager
Family Dollar
10.2022 - Current
Daycare Owner/Operator
Jackie's Clubhouse LLC.
01.2018 - 08.2022
Customer Service Representative
IQor
10.2015 - 02.2017
High School Diploma -
South Pointe High School