JACQUELINE AYALA
Woodside,NY
Summary
Dedicated and multi-talented Front Desk Supervisor with extensive experience in the healthcare field. A compassionate and result- driven professional committed to fostering a positive work environment and ensuring staff feel supported and empowered. Skilled in optimizing front desk operations, and enhancing patient expierencing, and implementing process improvements to drive organizational success. Passionate about team work, efficiency and continuesly improvement to evaluate overall practice performance.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
NYU Langone Hospital (Neurology)
New York, NY
05.2024 - Current
- Ensure the front desk staff receive comprehensive training on all front desk operations.
- Manage lunch schedules and daily coverage for each floor to ensure smooth operations.
- Maintain and update timecards accordingly.
- Ensure the front desk closes out its cash drawer, and collects funds as required.
- Coordinate the approval/denial process of vacation requests.
- Ensure that the front desk team can effectively support practice benchmarks.
- Handle patient escalation professionally and efficiently, as needed.
- Conduct monthly front desk meetings to provide feedback based on Press Ganey comments, identifying and addressing areas for improvement.
- Supervise the front desk staff and PCAs to ensure they work efficiently and collaboratively as a team.
- Supervise the front desk staff and PCAs to ensure they work efficiently and collaboratively as a team.
- Create good faith estimates for self-pay patients.
- Oversee any additional supervisory tasks as needed to support teamwork across the entire practice.
Sr. Medical Assistant
NYU Langone Hospitals (Neurology)
New York, NY
01.2023 - 05.2024
- Oversee and coordinate the lunch schedules to ensure seamless staffing operations, and maintain workflow efficiency.
- Create and implement customized workflows for each floor, ensuring optimal efficiency.
- Train and retrain medical assistants on essential tasks such as scanning, prior authorizations, and office protocols. Provide ongoing support and guidance to maintain high standards of the practice.
- Conduct a monthly inventory check, and manage orders for medical supplies to ensure the clinic is fully stocked.
- Organized and led phlebotomy training sessions to develop and enhance the skills of medical assistants in blood collection procedures.
- Assist in daily office operations, ensure compliance with medical office protocols, and handle various administrative duties as required.
Medical Assistant
NYU Langone Hospitals (Neurology)
New York, NY
08.2016 - 01.2023
- Rooming and obtaining vital signs for all patients (height, weight, blood pressure, head circumference, respiratory rate, SpO2 saturation).
- Performed EKGs as necessary.
- Blood draw collection for adult and pediatric patients, as requested by the provider.
- Verification of medical history and medication lists for patients.
- Ensure all exam rooms are clean and sanitized between each and every patient.
- Ensure all exam rooms are stocked and equipped.
- Prior authorizations for medications and diagnostic imaging.
- Maintenance of the clinical office setting includes sterilization and upkeep of exam rooms and equipment, monitoring medication expiration dates, and checking oxygen tanks as per HIPAA and OSHA guidelines.
- Assistance in the preparation of in-office procedures, witness consent forms for patients, Botox, nerve block/trigger point injections, and biopsies.
- Training of new medical assistant staff.
- Answered telephone calls, took messages, and distributed messages to appropriate personnel.
Medical Assistant
Mount Sinai Faculty Doctors
New York, NY
01.2015 - 07.2016
- Training of Medical Assistant staff and interns
- Prepared patients/assisted physicians with point of care testing Urinalysis, Beta HCG testing, Throat Cultures, Blood sugar monitoring
- Prepared and monitored patient for EKG’s procedures
- Handled all blood draw/specimen collection for lab tests as requested by physician for adult and pediatric patients
- Obtained prior authorization for medications and procedures done in-patient or at outpatient facility
- Ensure all exam room are stocked and equipped
Education
Public Health -
Borough of Manhattan Community College
New York, NY01-2019
Certified Medical Assistant -
New York School for Medical and Dental Assistants
Long Island, NY01.2014
Certified Patient Care Technician - Allied Health Certification
National Healthcare Association
Skills
- Team supervision and staff development
- Conflict resolution and problem solving
- Time management and prioritization
- Scheduling and workflow coordination
- Clear verbal and written communication
- Team building
- Training and mentoring
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Front Desk Supervisor
NYU Langone Hospital (Neurology)
05.2024 - Current
Sr. Medical Assistant
NYU Langone Hospitals (Neurology)
01.2023 - 05.2024
Medical Assistant
NYU Langone Hospitals (Neurology)
08.2016 - 01.2023
Medical Assistant
Mount Sinai Faculty Doctors
01.2015 - 07.2016
Public Health -
Borough of Manhattan Community College
Certified Medical Assistant -
New York School for Medical and Dental Assistants
Certified Patient Care Technician - Allied Health Certification
National Healthcare Association
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