Jacqueline Baldwin

Place multiple product orders weekly, present tasks and guidance to fellow employees, open/close the store, maintain high standards of customer service, scheduling employees, and social media managing.

• Greeted and encouraged feedback from customers to improve the store.
• Training and onboarding of sales associates in store operations.
• Set challenging yet attainable goals to encourage continuous staff development.
• Set up product displays.
• Coordinate events and run social media.
• Stage/schedule customer special orders for pick-up/delivery.
• Provide excellent customer service to ensure customer satisfaction.

Staged online orders for pickup, used a forklift to load the delivery truck, answered/placed phone calls to customers, scheduled deliveries, cash-handling, and customer service.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Acted as initial contact in addressing customer concerns.
• Cared for in-store animals.
• Answered multi-line phone system.
• Helped coworkers with up-keep of the store, consisting of cleaning bathrooms, sweeping the floor, checking for expired products, and organizing shelves.