JACQUELINE BAQUIER CARRILLO
HALTOM CITY,TX
Summary
Dynamic professional with a proven track record in customer service and project management, honed at companies like Dutch Bros. Fluent in English and Spanish, I excel in transforming challenges into opportunities, significantly enhancing customer engagement and operational efficiency. Skilled in training and mentoring, my innovative strategies drive success and foster team excellence.
Overview
4
4
years of professional experience
Work History
Employee
Dutch Bros
Fort Worth, TX
05.2022 - Current
- Time managed, fast paced industry
- Engage with the customers as they order and when they get their order
- Interactive industry in which helps gain communicative skills
Undergraduate Teaching Assistant
University Of North Texas
Denton, TX
08.2023 - 05.2024
- Teaching Assistant for UNT's Restaurant Operations Course, which focuses on how to run a restaurant that serves the public while hosting private events, ensuring that both the FOH and BOH operate smoothly.
- Developed and implemented tutorial sessions and office hours to assist students in understanding challenging topics.
- Provided feedback on student performance to faculty members.
- Helped design innovative teaching methods to engage learners more effectively.
- Facilitated group discussions, presentations and activities related to the course content.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution, and student mentoring through Microsoft and Excel.
- Engaged in utilizing tools such as Excel and Microsoft in handling restaurant reservations, product orders, and student assistance.
Employee
Mcdonalds
Fort Worth, TX
12.2020 - 05.2022
- Delivers excellent customer service in fast food
- Greets customers as they walk in
- Presenting excellent feedback towards managers in charge
Education
Bachelor of Science - Hospitality Management
University of North Texas
Denton, Tx12-2025
Fossil Ridge High School
Fort Worth, TX05.2022
KCAL-Keller Center Advanced Learning
Keller, TXSkills
- Time Management
- Customer Service
- Event Management
- Sales and promotion
- Hotel operations
- Project Management
- Training and mentoring
- Marketing strategy
- Budgeting and finance
Affiliations
Independent, world-class dance leader under Mirage Performance Ensembles
Performer with the Drum and Bugle Corps, Blue Stars
Leader of the University of North Texas Green Brigade Color Guard
Experience under Black Gold Organization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Undergraduate Teaching Assistant
University Of North Texas
08.2023 - 05.2024
Employee
Dutch Bros
05.2022 - Current
Employee
Mcdonalds
12.2020 - 05.2022
Bachelor of Science - Hospitality Management
University of North Texas
Fossil Ridge High School
KCAL-Keller Center Advanced Learning