Jacqueline Bell
Island Lake,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Manager of Team Member Experience
Cooper’s Hawk Winery and Restaurant
Gurnee, Illinois
03.2021 - Current
- Develop staffing plans for each quarter and provide insight into potential shortfalls
- Ensure that the applicant tracking system and hiring inboxes are maintained and organized daily
- Conduct 30, 60, 90 day check-ins with hourly trainees to gauge progress and partner with department manager on feedback
- Ensure timely processing of all phases of onboarding and offboarding including Team Member hires, transfers, and terminations
- Provide direction to Team Members for Paylocity functions, including setting up direct deposit, updating personal information, and submitting time-off requests
- Track benefit utilization and support Team Members in leveraging benefits, such as health insurance, Wellness Discount, and Employee Assistance Program (EAP)
- Ensure that annual benefits open enrollment is clearly communicated and promoted to all hourly Team Members
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Patient Services Manager
Illinois Bone and Joint Institute
Libertyville, Illinois
03.2021 - 05.2022
- Ensured optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Facility Manager
- Supervised and coached Front Desk team members to ensure they are proficient in all front desk best practice operations and meet administrative metrics
- Interviewed, trained, mentored administrative staff
- Managed administrative staff time off and coverage options
Server
Maggiano’s Little Italy
Skokie, Illinois
08.2012 - 03.2021
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Patient Service Representative
Endeavor Health
Gurnee
08.2017 - 08.2018
- Scanned documents into electronic health record system as needed.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Maintained a clean and organized reception area.
Education
Associate of Science - Health Information Technology
College of Lake County
Grayslake, IL05-2019
Skills
- Time management
- Teamwork
- Active listening
- Leadership qualities
- Employee training
- Staffing planning
- Regulatory compliance
- Effective communication
- Brand ambassador
Timeline
Manager of Team Member Experience
Cooper’s Hawk Winery and Restaurant
03.2021 - Current
Patient Services Manager
Illinois Bone and Joint Institute
03.2021 - 05.2022
Patient Service Representative
Endeavor Health
08.2017 - 08.2018
Server
Maggiano’s Little Italy
08.2012 - 03.2021
Associate of Science - Health Information Technology
College of Lake County