Jacqueline Black
Duluth,MN
Summary
Personable and organized individual with a keen eye for detail and a positive, upbeat attitude. Possesses strong communication skills from years in sales and marketing with an emphasis on understanding the client. Has a passion for helping people and a creative mind, translating well to professional relationships and project goals. A true team player while focused on own personal growth.
Overview
5
5
years of professional experience
Work History
Executive Assistant to Sales Director
Aerista
08.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Managed phone and email correspondence and handled incoming and outgoing mail
- Tracked client data and engagement through organized files and contacted the correct clientele
- Managed executive calendars, scheduling meetings and appointments and coordinated travel arrangements to optimize time
Account Manager
Wings Insurance
09.2023 - 05.2024
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding quotas.
- Negotiated contract terms with clients and underwriters, securing favorable agreements for both parties.
Financial Advisor Intern
NorthWestern Mutual
01.2022 - 06.2022
- Created and scheduled meetings with clients through networking and 40 cold calls per day
- Collaborated with senior advisors to develop tailored investment strategies, enhancing client experience and outcomes
- Increased referrals from satisfied clients by consistently delivering exceptional service and support
Customer Relations Intern
Cirrus Aircraft
07.2019 - 08.2019
- Remedied issues quickly and effectively through active listening and conflict resolution
- Worked closely with guests, some VIP or celebrity, with a high degree of respect for privacy
- Maintained energy and enthusiasm in a fast-paced environment
Education
Bachelor of Science - Marketing
University of Minnesota
Carlson School Of Management05-2023
Study Abroad
Universidad Carlos III De Madrid
Madrid, SpainSkills
- Technical: experience in Salesforce, Office 365, Canva, R Studio, Google Workspace
- Personal: enthusiasm, social media expertise, interpersonal communication, creativity, attention to detail, adaptability, problem solving, collaboration, content creation
Timeline
Executive Assistant to Sales Director
Aerista
08.2024 - Current
Account Manager
Wings Insurance
09.2023 - 05.2024
Financial Advisor Intern
NorthWestern Mutual
01.2022 - 06.2022
Customer Relations Intern
Cirrus Aircraft
07.2019 - 08.2019
Bachelor of Science - Marketing
University of Minnesota
Study Abroad
Universidad Carlos III De Madrid