Jacqueline Black
Winter Springs,FL
Summary
Experienced in providing top notch service and committed to upholding high levels of customer satisfaction
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Broadridge Financial Services
Altamonte Springs, FL
2024.12 - Current
- Manage high-volume inbound call traffic promptly.
Applied consistent verification methods in all phone interactions. - Utilize detailed observation in solving challenging problems.
- Applied understanding of market trends to inform investment decisions.
- Executed routine account updates to streamline operations.
- Handled requested mailings.
- Conveyed timelines and potential costs effectively.
SME Team Leader
CVS Specialty Pharmacy
Orlando, FL
2019.01 - 2021.12
- Confirmed compliance of training sessions with standards required for employment
- Provided guidance on educational materials.
- Conducted comprehensive training sessions for new employees.
- Processed medication orders to meet delivery expectations.
- Reviewed and documented any experienced symptoms
Customer Service Representative
Sea World Parks and Entertainment
Orlando , FL
2016.01 - 2018.09
- Handled inbound calls for hours of operation and park details.
Trained on EZpay system to manage monthly payments for annual passes. - Demonstrated extensive knowledge in company owned parks
- Enhanced guest experience by upselling additional amenities.
- Encouraged immediate booking of Discovery Cove reservations through persuasive techniques.
- Facilitated sale of vacation packages with personalized additions.
Server
Land and Sea Restaurant
Bronx , NY
2011.02 - 2014.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Riverdale Diner
New York , NY
2011.01 - 2014.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Patty's Events and Catering New York/NJ/CT
New York, NY
2002.04 - 2005.04
- Provided excellent customer service to clients during events
- Set-up and organized catering equipment, decor, and supplies
- Served food and beverage to guests in a professional manner
- Assisted with event cleanup and breakdown
Education
GED -
Humanities High School
New York, NY2006-05
Skills
- Excellent customer service skills
- Friendly and outgoing attitude
- Resourceful
- Detail Oriented
- Active listening
- Problem solving
Timeline
Customer Service Representative
Broadridge Financial Services
2024.12 - Current
SME Team Leader
CVS Specialty Pharmacy
2019.01 - 2021.12
Customer Service Representative
Sea World Parks and Entertainment
2016.01 - 2018.09
Server
Land and Sea Restaurant
2011.02 - 2014.02
Server
Riverdale Diner
2011.01 - 2014.01
Server
Patty's Events and Catering New York/NJ/CT
2002.04 - 2005.04
GED -
Humanities High School