Jacqueline Blohm
Sobieski,WI
Summary
Self motivated, passionate and creative individual with 20+ years of customer service experience. Highly skilled in building effective and productive working relationships with teammates and customers.
Skilled negotiator with the ability to influence others. Flexible and versatile with the ability to remain level headed and driven under pressure. Organized problem solver and decision maker who readily adapts to change and strives to exceed expectations.
Overview
20
20
years of professional experience
Work History
Broker Admin
Schneider National Inc.
Green Bay, WI
10.2003 - Current
- Optimizes transportation shipments for our customer while balancing service and cost.
- Monitor and track shipments from inception to final delivery.
- Build relationships at an operational level with both the leaders/onsites of various accounts and carriers.
- Works with carriers to both, meet and exceed, customer performance expectations,secure capacity & negotiate rates for profitability.
- Communicate effectively with customer, carriers and teammate's.
- Responsible for a group of 25+ carriers. Understanding their freight needs, desire flows as well as managing the service supply to Schneider.
- Propose solutions to the onsites for streaming their operations.
- Implement processes for the start up of new businesses.
- Nominated for a presidential award.
- Performed as the leader for an account, while they were in the hiring transition.
Bank Teller
Community Bank
Oconto Falls, WI
1990 - 2003
- Maintained confidentiality of bank records and client information.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Received and counted daily inventories of cash, drafts and checks.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed cash handling duties including counting currency, coins and checks.
- Verified amounts and integrity of every check or funds transfer.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Education
High School Diploma -
Oconto Falls High School
Oconto Falls, WI05-1989
Skills
- Initiative
- Customer Service
- Developing Associates
- Ability to Influence
- Teamwork
- Leadership accountability
- Implement new business
- Functional Expertise
- Accountability
- Builds Positive Internal & External Relationships
- Negotiation Skills
Timeline
Broker Admin
Schneider National Inc.
10.2003 - Current
Bank Teller
Community Bank
1990 - 2003
High School Diploma -
Oconto Falls High School