Summary
Overview
Work History
Education
Skills
Note:
Timeline
Generic

Jacqueline Briggs

Easton,PA

Summary

Hardworking and enthusiastic about learning, adding value and achieving company goals.

Pursues opportunities to learn new skills and contribute to group success.

Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Flex Driver

Amazon
07.2023 - Current
  • Delivers over 35 packages per day to commercial and residential addresses
  • Organizes packages to optimize delivery routes and ensure all packages are delivered safely
  • Utilizes GPS to continuously meet estimated delivery times
  • Resolves customer issues and incorrect orders
  • Delivers orders while complying with all Amazon customer service and schedule policies

Dasher

DoorDash
10.2022 - Current
  • Maintains a 100% delivery completion rate
  • Maintains a 95% early or on-time delivery rate
  • Maintains a 5/5 customer service rating
  • Resolves customer issues and incorrect orders
  • Delivers orders while complying with all DoorDash customer service and hygiene policies
  • Utilizes GPS to continuously meet estimated delivery times

Sales Associate

Old Navy
01.2023 - 10.2023
  • Educated customers about styles that are carried in the store and current store promotions
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience

Guest Service Associate

European Wax Center
07.2021 - 07.2022
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers
  • Educated customers about rewards program, wax passes, and store promotions
  • Kept products and bathrooms stocked

Sales Lead

Tillys
08.2020 - 07.2021
  • Employee of the month for September 2020 and May 2021
  • Boosted sale performance by educating customers about what kind of brands and styles were carried in the store and current store promotions
  • Streamlined front-end sales processes for improved efficiency, resulting in higher customer satisfaction

Hostess/Cashier

Diner 248
08.2018 - 09.2019
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation
  • Maintained the upkeep of the waiting area, host stand, register, and bathrooms

Education

High school diploma -

Easton Area High School
Easton, PA
06.2020

Communications

Northampton Community College
Bethlehem, PA

Skills

  • Exceptional Customer Service
  • Organizational Skills
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Efficient Route Optimization
  • Problem Solving Capabilities
  • Professionalism and Courtesy
  • Decision Making Abilities
  • Time Management Abilities
  • Adaptable Scheduling

Note:

Gaps in employment history are due to pursuit of higher education and travel with family.

Timeline

Flex Driver

Amazon
07.2023 - Current

Sales Associate

Old Navy
01.2023 - 10.2023

Dasher

DoorDash
10.2022 - Current

Guest Service Associate

European Wax Center
07.2021 - 07.2022

Sales Lead

Tillys
08.2020 - 07.2021

Hostess/Cashier

Diner 248
08.2018 - 09.2019

High school diploma -

Easton Area High School

Communications

Northampton Community College

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Jacqueline Briggs