Summary
Overview
Work History
Education
Skills
Additional Information
Writing
reading
Hiking
skiing
Timeline
Generic

Jacqueline Broush

Morgantown,WV

Summary

Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery. Energetic severing abilities with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.

Overview

3
3
years of professional experience

Work History

Coffee Barista

Starbucks Company
07.2021 - Current
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Maintained excellent customer service and demonstrated kindness and respect to coworkers and customers in the work place
  • Addressed specific customer questions and requests, fielding to baristas those outside of scope.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Hostess/Hostess Trainer

Sunset Cafe
07.2020 - 07.2022
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Controlled food costs and managed inventory.
  • Set and oversaw weekly and special event menu plans.
  • Introduced hosting systems for scheduling needs to successfully create long-term schedules for reservations, customer special waitress placement.

Ice Cream Server

Coldstone Creamery
02.2019 - 06.2019
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Processed sales transactions for cash, debit and credit purchases.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Provided details on seasonal flavor availability, ice cream source, allergens and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.

Education

High School Diploma -

Hempfield Area Senior High School
Greensburg, PA
05.2022

Skills

  • Coordinating Orders
  • Food Serving and Preparation
  • Stocking Supplies and Retail Products
  • Display Maintenance
  • Dependable and Cooperative
  • Coffee and Tea Service
  • Teamwork and Collaboration
  • Excellent Communication
  • Customer Relations
  • Employee Training and Supervision
  • Reservation Management
  • Front of House Management

Additional Information

hobbies include:

Writing

Enjoys to write poetry or fictional short stories. Improve grammar and writing form through written personal experiences. Challenge myself to read through different ideal's perspectives.

reading

Been an avid reader for over 15 years. Expands the mind and souls perspective and learning and vocabulary ability.

Hiking

Enjoy to explore and venture the wilderness. Discover new places and exert physical energy.

skiing

Been a seasonal member of seven springs ski resort for over a decade. Physical activity to help boost the body and mind and an overall happy wellbeing

Timeline

Coffee Barista

Starbucks Company
07.2021 - Current

Hostess/Hostess Trainer

Sunset Cafe
07.2020 - 07.2022

Ice Cream Server

Coldstone Creamery
02.2019 - 06.2019

High School Diploma -

Hempfield Area Senior High School

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Jacqueline Broush