Summary
Overview
Work History
Education
Skills
Civicaffairsandaccomplishments
Timeline
Generic

Jacqueline Brown

Asheville,NC

Summary

Talented, self-motivated professional with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

32
32
years of professional experience

Work History

Owner

Shay Brown Event Management, LLC
02.2000 - Current
  • Developed Event Planning Services for Corporate Events, Non Profits, Festivals, Weddings and Creative Design Services
  • Venue Consultant with knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Increased Venue Management Sales satisfaction by implementing efficient business processes, protocol, and providing exceptional service with development and structure.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Fundraising for Development of Services
  • Historical Restoration Consultation
  • Board Representative for Organization
  • Crisis Negotiator
  • Manage Staff of 15 persons
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.

Resident Vice President – State Relations

CSX Transportation, Inc.
01.1997 - 01.2000
  • Managed government and public affairs for Federal and State Legislative Issues in Georgia
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Develop civic group support for rail industry initiatives in the region, including freight, intermodal, and public transit
  • Strategically developed and expanded company relationships with corporate executives, community leaders, and political officials
  • Managed corporate projects with a budget in excess of 25 million
  • Negotiated legislative issues with federal and state legislators
  • Handled public affairs and media relations for the company
  • Crisis Intervention for Media Relations
  • Organized corporate contributions and donations
  • Managed economic development and strategic issues with state organizations
  • Produced Corporate Retreats and Conventions for the state

Executive Director

State Transportation Board
01.1996 - 01.1999
  • Representative of public affairs to the Board of Transportation Federal and State interest in Georgia
  • Organized monthly board meetings, national meetings, road dedications, elections, retreats and conventions
  • Worked closely with organizational leadership, board of directors, and elected officials to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Maintained and approved rules, regulations, and resolutions adopted and enacted by the board
  • Represented the board's interest in the General Assembly as a State Lobbyist
  • Maintained relationships with local, federal, and state legislators in Georgia
  • Attended and Maintained all Board Records and Minutes for All Meetings
  • Moved into Vice President Of CSX Position at Request of the Board

South Georgia Regional Director – President

Coastal Corrections Services, Inc.
01.1992 - 01.1996
  • Negotiated contracts with the State, Magistrate, and Municipal Court
  • Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Monitored 3500 cases of misdemeanor offenses
  • Supervised collection of fines, treatment, and court orders
  • Maintained relationships and contracts with City and County Commissions
  • Developed office policy and procedure
  • Maintained a staff of 18 employees
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Developed diversion groups and counseling services for company
  • Maintained accounting services for company
  • Moved into Executive Director with State Board of Transportation at Request of Management

Education

Bachelor of Science - Criminal Justice - Accounting

Western Carolina University
Cullowhee, NC
01.1994

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Strategic Planning
  • Project estimating
  • Staff Management

Civicaffairsandaccomplishments

  • 1996, Young Woman of the Year, Leadership Glynn
  • Optimist Club, Chairman of Membership - Philanthropist
  • 1998-2001, Georgia Chamber of Commerce, Board of Directors
  • Georgia Rail road Association, Secretary and Treasurer
  • Operation Lifesaver, Board of Directors
  • Georgia Society
  • Habitat of Humanity
  • Fern Bank Museum
  • Woodruff Arts Center
  • Toys for Tots
  • Atlanta Metro Chamber
  • American Rental Associate
  • American Bridal Association
  • 2006, Asheville Chamber of Commerce
  • 2007, The Brides Book, Readers Choice Award
  • The Knot, The Best of Weddings
  • Weddings Unveiled, Best of the Best
  • Borrowed & Blue
  • Wedding Wire, Best Planner
  • Grace Ormonde Platinum List
  • Get Married, Best of Wedding
  • Asheville Virtuoso
  • Ruffled Blog
  • Junebug Weddings, World Best Planners

Timeline

Owner

Shay Brown Event Management, LLC
02.2000 - Current

Resident Vice President – State Relations

CSX Transportation, Inc.
01.1997 - 01.2000

Executive Director

State Transportation Board
01.1996 - 01.1999

South Georgia Regional Director – President

Coastal Corrections Services, Inc.
01.1992 - 01.1996

Bachelor of Science - Criminal Justice - Accounting

Western Carolina University

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Jacqueline Brown