Jacqueline Brown
Porter,OK
Summary
Results-driven manager with expertise in customer service and team leadership. Proven ability to enhance operational efficiency and maintain quality control, contributing to high client satisfaction and product consistency.
Overview
11
11
years of professional experience
Work History
Manager
Marcos's Pizza
Broken Arrow, OK
06.2025 - Current
- Supervised team members to ensure efficient pizza preparation and customer service.
- Trained staff on operational procedures and food safety standards.
- Managed inventory levels, ensuring timely restocking of supplies.
- Implemented quality control measures to maintain product consistency.
- Coordinated scheduling to ensure optimal staffing during peak hours, enhancing service efficiency.
- Managed supplier relationships, negotiating terms for cost-effective procurement of ingredients and supplies.
Service Advisor
SGT Brown's Automotive
Broken Arrow, OK
01.2021 - 06.2025
- Provided expert guidance to customers on service options and vehicle maintenance requirements.
- Managed customer inquiries, ensuring timely responses and high satisfaction levels.
- Coordinated service appointments, optimizing workflow for technicians and shop efficiency.
- Developed strong relationships with clients through effective communication and follow-up practices.
Store Manager
Nathan's Cellar
Centerton, AR
09.2015 - 01.2021
- Managed daily operations to ensure optimal inventory levels and product availability.
- Trained and mentored staff on customer service and sales techniques.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Oversaw compliance with state regulations regarding alcohol sales and safety protocols.
- Developed schedules to maximize staff efficiency during peak hours and events.
- Conducted regular audits of inventory to minimize shrinkage and improve accuracy.
Education
Associate of Science - Business
Bryan College
Rogers, AR05-2008
Skills
- Customer service
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
- Sales techniques
Timeline
Manager
Marcos's Pizza
06.2025 - Current
Service Advisor
SGT Brown's Automotive
01.2021 - 06.2025
Store Manager
Nathan's Cellar
09.2015 - 01.2021
Associate of Science - Business
Bryan College