Jacqueline Burch
Jackson,MI
Summary
Dynamic and results-driven professional with a proven track record at Walmart, excelling in customer service and team collaboration. Recognized for strong communication skills and reliability, I effectively resolved customer inquiries and enhanced operational efficiency. Committed to maintaining cleanliness standards and achieving performance goals, I adapt swiftly to support team objectives.
Overview
5
5
years of professional experience
Work History
Overnight Modular Team Associate
Walmart
Jackson, MI
02.2021 - Current
- Collaborated with team members to ensure accurate and timely product replenishment on the sales floor.
- Assisted in training new associates on safety protocols and operational procedures for optimal performance.
- Collaborated closely with team leads to identify potential bottlenecks in processes, resulting in timely resolution of issues affecting project timelines.
- Maintained cleanliness and organization of workstations to promote a safe working environment.
- Expedited project completion times by breaking down complex tasks into manageable modules.
- Consistently met or exceeded performance goals, showcasing a commitment to excellence in executing assigned tasks.
- Demonstrated adaptability by seamlessly transitioning between different project roles as needed to support overall team objectives.
Customer Service Representative
Walmart
Jackson, MI
02.2021 - Current
- Resolved customer inquiries through effective communication and active listening skills.
- Managed order processing and ensured timely resolution of issues within service level agreements.
- Collaborated with team members to enhance customer satisfaction and streamline support processes.
- Trained new staff on customer service protocols and best practices for efficient operations.
Education
High School Diploma -
Lansings AACE
Lansing, MISkills
- Strong communication skills
- Reliability and punctuality
- Shelf organization
- Cleanliness standards
Timeline
Overnight Modular Team Associate
Walmart
02.2021 - Current
Customer Service Representative
Walmart
02.2021 - Current
High School Diploma -
Lansings AACE