Jacqueline Burrell
Queens,NY
Summary
Experienced Correction Officer skilled in verbal communication and emergency response. Successfully trained new staff on operational procedures, ensuring adherence to security protocols that maintain safety and order within the facility.
Overview
25
25
years of professional experience
Work History
Correction Officer
New York City Department of Corrections
Rikers Island
05.2011 - 11.2024
- Enforced facility security protocols to maintain safety and order among inmates.
- Monitored inmate behavior to prevent disturbances and ensure compliance with regulations.
- Conducted regular inspections of the facility to identify safety hazards and security breaches.
- Assisted in crisis intervention strategies, effectively de-escalating volatile situations.
- Trained new staff on operational procedures and emergency response protocols.
- Documented incidents and maintained accurate records in accordance with departmental policies.
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Medical Receptionist
Brookdale Hospital Medical Center
Brooklyn, NY
06.1999 - 01.2018
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Communicated effectively with patients, addressing inquiries and providing information on services.
- Collaborated with healthcare providers to ensure seamless patient flow and improve service delivery.
Courier
Federal Express, FedEx
JFK Airport
01.2000 - 05.2011
- Managed timely delivery of packages across designated routes.
- Ensured compliance with safety regulations and company policies.
- Operated delivery vehicles maintaining optimal performance and safety standards.
- Coordinated with dispatch to optimize delivery schedules and routes.
- Monitored package tracking systems to ensure real-time updates for customers.
Education
Educational Leadership And Management
Borough of Manhattan Community College
New York, NY03.2003
Skills
- Verbal communication
- Security procedures
- Emergency response
- Inmate supervision
Timeline
Correction Officer
New York City Department of Corrections
05.2011 - 11.2024
Courier
Federal Express, FedEx
01.2000 - 05.2011
Medical Receptionist
Brookdale Hospital Medical Center
06.1999 - 01.2018
Educational Leadership And Management
Borough of Manhattan Community College