Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Jacqueline Burrola

Brawley,CA

Summary

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated professional offering [Bachelors] in Psychology/Sociology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Overview

22
22
years of professional experience

Work History

Insurance Agent

Coni Stokely Insurance
Brawley, CA
07.2019 - Current
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Patient Navigator

North Country HealthCare
Flagstaff, AZ
05.2012 - 10.2012
  • Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
  • Maintained detailed records of patient visits, treatments, and interventions for accurate tracking of progress.
  • Actively participated in weekly meetings with the health navigator team to discuss strategies for improving patient outcomes.
  • Provided information about clinical trials that may be beneficial for certain conditions.
  • Provided emotional support to patients and families during difficult times by listening compassionately and offering guidance.

Family Assessment Worker

Healthy Families of AZ
Yuma, AZ
01.2008 - 12.2008
  • Assisted clients with accessing community resources such as housing, education, employment, and healthcare.
  • Conducted comprehensive assessments of families to identify strengths and weaknesses.
  • Assessed family dynamics by observing interactions between family members during home visits.
  • Identified potential risk factors that may lead to further problems within a family system.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Educated families on parenting skills and positive communication techniques.

Family Service Worker

Chicanos Por La Causa
Yuma, AZ
08.2005 - 06.2008
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted home visits to assess the safety and stability of family members.
  • Provided case management services to families in need of assistance.
  • Attended court hearings representing clients when necessary.
  • Organized recreational activities for children within the organization's programs.
  • Determined organizational policies regarding program eligibility, requirements and benefits.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Youth Casemanager

PPEP Portable Practical Educational Preparation
San Luis, AZ
06.2002 - 08.2005
  • Maintained accurate documentation of all client contacts and progress towards meeting established goals.
  • Collaborated with school personnel to ensure that clients were enrolled in appropriate classes and receiving necessary support services.
  • Provided transportation for clients when needed for appointments or activities.
  • Educated families on available community resources that may assist them in obtaining housing, employment opportunities, healthcare coverage.
  • Supported clients through life transitions such as transitioning into adulthood or independent living situations.

Education

Bachelor of Arts - Minor Psychology, Minor Sociology

Northern Arizona University
Flagstaff, AZ
12-2023

Skills

  • Client Relations
  • Client Account Management
  • Care Coordination
  • Community Outreach
  • Client Advocacy
  • Family Education
  • Needs Assessment
  • Case Needs Assessment
  • Case Management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Affiliations

Family oriented. I enjoy spending time with my loved ones and pet dog vexy. I love to spend time outdoors, cooking our favorite meals, and watching my son play sports.

References

References available upon request.

Timeline

Insurance Agent

Coni Stokely Insurance
07.2019 - Current

Patient Navigator

North Country HealthCare
05.2012 - 10.2012

Family Assessment Worker

Healthy Families of AZ
01.2008 - 12.2008

Family Service Worker

Chicanos Por La Causa
08.2005 - 06.2008

Youth Casemanager

PPEP Portable Practical Educational Preparation
06.2002 - 08.2005

Bachelor of Arts - Minor Psychology, Minor Sociology

Northern Arizona University

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Jacqueline Burrola