Jacqueline Cappuccio
Turners Falls,MA
Summary
Human services professional with hands-on experience in case management and service coordination. Facilitated strengths-based assessments and supported clients through coordinated care plans. Assisted with community wellness program operations, working with volunteers and clients across diverse communities.
Overview
5
5
years of professional experience
Work History
Community Behavioral Health Worker
LifePath
Greenfield , MA
08.2026 - Current
- Developed personalized behavior plans to address specific client needs and enhance goal achievement.
- Monitored client progress by assessing goals and objectives during each session to ensure effective treatment.
- Built trusting client relationships through active listening and empathetic support.
- Completed community outreach by sharing available services and resource options.
- Ensured precise clinical documentation in compliance with agency policies and procedures.
- Participated in multidisciplinary team meetings to discuss cases and develop treatment plans.
Case Manager, Home Care Department
LifePath
Greenfield, MA
09.2025 - 08.2026
- Conduct comprehensive needs assessments for home-care clients, identifying wellness goals, support needs, and potential risks.
- Develop individualized service plans in collaboration with clients, families, and interdisciplinary care teams to support safe and sustainable home-care.
- Identified and addressed barriers to service uptake, enabling clients to navigate logistics and access essential community resources.
- Maintained accurate documentation and coordinated care through regular communication with internal teams and external partners.
Nutrition Assessment Worker / Home-Delivered Meal Coordinator
LifePath
Greenfield, MA
07.2021 - 08.2025
- Conduct in-home and phone-based assessments for Meals on Wheels recipients, monitoring nutrition, and changing need.
- Coordinated referrals and supportive services aligned with individual goals and assessed needs.
- Assisted with consumer wellness checks and conducted follow-up supportive check-ins to ensure ongoing care.
- Participated in Senior Farmers' Market Nutrition Program (SFMNP), distributed vouchers at local senior centers, and connected older adults with community resources.
Education
Bachelor of Arts - Interdisciplinary Studies – Human Services focus
University of Massachusetts
Amherst, MA01-2027
Associate of Liberal Arts -
Greenfield Community College
Greenfield, MA01-2025
Skills
- Case management
- Client assessment
- Care coordination
- Crisis intervention
- Behavioral planning
- Clinical documentation
- Community outreach
Volunteering
- Stone Soup Cafe, Volunteer, Greefield, MA.
- Great Falls Apple Corps, Community Organizer, Turners Falls, MA.
Timeline
Community Behavioral Health Worker
LifePath
08.2026 - Current
Case Manager, Home Care Department
LifePath
09.2025 - 08.2026
Nutrition Assessment Worker / Home-Delivered Meal Coordinator
LifePath
07.2021 - 08.2025
Bachelor of Arts - Interdisciplinary Studies – Human Services focus
University of Massachusetts
Associate of Liberal Arts -
Greenfield Community College