Jacqueline Cardenas
West Covina,CA
Summary
People-oriented and results-driven professional with extensive experience at Target and Starbucks, excelling in customer service and team leadership. Bilingual and skilled in effective communication, I have successfully enhanced guest experiences and improved sales through strategic planning and ethical conduct. Proven track record in inventory control and fostering a collaborative team environment. Expert in establishing and nurturing customer relationships, fostering loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
West Covina, California
09.2021 - Current
- Trained new employees on customer service standards and operational procedures, enhancing team readiness and customer satisfaction.
- Resolved customer complaints and provided effective solutions promptly.
- Ensured compliance with safety regulations and company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management, including ordering and stock room management, ensuring optimal stock levels and availability.
- Used technology and tools available to accomplish all daily procedures and verify routine compliance.
Licensed Starbucks Store Manager
Target
10.2020 - 11.2021
- Handled operational tasks, including onboarding and training, food safety fundamentals, tracking sales trends to establish sales goals, and monitoring customer connection scores to enhance guest experience at Starbucks.
- Assessed business needs to plan and delegate department's weekly workload, aligning daily tasks with business priorities to achieve sales goals.
- Created store culture focused on guest experience, ethical conduct, and compliance with food safety and standards.
Guest Services Assistant Manager
Target
09.2016 - 10.2020
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted guests warmly, and resolved guest complaints in an effective manner to ensure customer satisfaction.
- Monitored team performance and provided targeted support to enhance service delivery.
- Built and maintained strong relationships with team members, promoting a collaborative work environment.
Accounting Clerk
Cardinal Paint and Powder
08.2015 - 09.2016
- Managed financial document filing system to enable quick access and retrieval.
- Reviewed accounting processes and implemented improvements to enhance accuracy and efficiency.
- Assisted Accounts Receivables department with daily tasks to support timely billing and collections.
- Resolved customer inquiries regarding bills and payments.
Peer Educator
Pomona Unified School District
- Monitored student progress and adjusted teaching methods.
- Provided feedback and encouragement to boost student confidence and motivation.
- Created a positive learning environment by encouraging open communication between tutor, teacher, and student's family members.
Education
Some College (No Degree) - Business
Mount San Antonio College
Walnut, CA08-2015
Some College (No Degree) - Business Administration
Arizona State University
Tempe, AZSkills
- Bilingual, fluent in Spanish
- Customer service
- Accurate cash handling
- Communication and de-escalation
- Team leading, coaching, and delegation skills
- Ethical conduct
- Inventory control and record keeping
- Continuous improvement
- Policy enforcement
- Sales monitoring
Relevant Job Skills
- Over 9 years of Customer Service Experience
- Over 6 years of Management Experience
- Fluent in English and Spanish, highly organized individual with extensive training in communication, de-escalation and conflict resolution techniques with a guest-first approach.
Languages
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
Starbucks
09.2021 - Current
Licensed Starbucks Store Manager
Target
10.2020 - 11.2021
Guest Services Assistant Manager
Target
09.2016 - 10.2020
Accounting Clerk
Cardinal Paint and Powder
08.2015 - 09.2016
Peer Educator
Pomona Unified School District
Some College (No Degree) - Business
Mount San Antonio College
Some College (No Degree) - Business Administration
Arizona State University