Jacqueline Carrasquillo
Mount Dora,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively..
Friendly and empathetic with excellent communication skills. Also
I have strong organizational and multitasking skills in fast-paced hospitality environment, ensuring cleanliness and order.I’ve consistently maintained high standards of hygiene and efficiency, adapting to various tasks and responsibilities.
Overview
10
10
years of professional experience
Work History
Customer Service
UPS Store
Orlando, FL
02.2020 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Sales Associate
Ulta Cosmetics
Winter Park
10.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Housekeeping Aide
Advent Heath Nursing Home
Orlando, FL
06.2014 - 04.2018
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Transported soiled linens to laundry facilities.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
Education
Spring High School
Spring, TX04.2008
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Paperwork Processing
- Team Development
- Sales expertise
- Stock management
Timeline
Customer Service
UPS Store
02.2020 - 03.2024
Sales Associate
Ulta Cosmetics
10.2018 - 04.2020
Housekeeping Aide
Advent Heath Nursing Home
06.2014 - 04.2018
Spring High School