Jacqueline Carrico
Atoka,TN
Summary
Dynamic Office Secretary with a proven track record at IMBtrucking LLC, excelling in file management and scheduling appointments. Recognized for enhancing customer relationships and streamlining administrative processes, I leverage strong organizational skills and effective communication to drive efficiency and support team success.
Overview
9
9
years of professional experience
Work History
Office Secretary
IMBtrucking Llc
08.2016 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Line Lead Associate
NEUTECH Packaging Systems
10.2016 - 05.2017
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Monitored product quality to achieve superior quality reputation.
- Followed daily production schedules for organized and on-time deliveries.
Education
High School Diploma -
Thomas Carr High School
Indianapolis, IN06-1996
Skills
- Scheduling appointments
- File management
- File organization
- Reception oversight
Languages
English
Timeline
Line Lead Associate
NEUTECH Packaging Systems
10.2016 - 05.2017
Office Secretary
IMBtrucking Llc
08.2016 - Current
High School Diploma -
Thomas Carr High School
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