Jacqueline Carter
Cincinnati,Ohio
Summary
Proven track record in enhancing resident engagement at Scarlet Oaks Retirement Home through innovative activity planning and exceptional resident support. Skilled in office administration and customer service, demonstrated by efficiently managing high-volume calls and transactions. Excelled in relationship building, significantly improving customer and resident satisfaction. Approached each day and unique challenges with enthusiasm, patience, and humor.
Overview
14
14
years of professional experience
Work History
Activities Assistant
Scarlet Oaks Retirement Home
02.2018 - 08.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Casino Cashier
Jacks Casino
06.2015 - 09.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Collaborated with other team members to ensure smooth operations during high-volume periods.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
- Effectively communicated with cage supervisors regarding any discrepancies or issues encountered during shift operations.
Cashier
711 Gas Station
12.2012 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
Sales Associate
Ima Telemarketing
09.2010 - 11.2011
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
Business -
Tidewater Community College
Norfolk, VA08.2009
Matthew Fontaine Maury High School
Norfolk, VA09.2007
Skills
- Flexibility
- Documentation skills
- Office Administration
- Senior living experience
- Relationship Building
- Resident support
- Customer Service
Timeline
Activities Assistant
Scarlet Oaks Retirement Home
02.2018 - 08.2024
Casino Cashier
Jacks Casino
06.2015 - 09.2017
Cashier
711 Gas Station
12.2012 - 05.2014
Sales Associate
Ima Telemarketing
09.2010 - 11.2011
Business -
Tidewater Community College
Matthew Fontaine Maury High School
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