Jacqueline Castillejo
North Hills,CA
Summary
Proven track record at AMR Labs, adeptly managing high call volumes and enhancing customer satisfaction through effective complaint resolution and shipping coordination. Demonstrated ability to swiftly process transactions, reducing wait times significantly. Skilled in up-selling strategies and maintaining patience, I excel in fast-paced environments, driving results and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Customer Service / Sales
AMR Labs
7922 Haskell Ave Van Nuys, Ca. 91406
06.2016 - 08.2019
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
Education
High School Diploma -
Northridge Academy High School
Northridge 06.2013
Skills
- Complaint Handling
- Up-selling strategies
- Patience and Tolerance
- Active Learning
- Call center experience
- Customer Complaint Resolution
- Shipping coordination
- Incoming Call Management
Languages
Spanish
Full Professional
Timeline
Customer Service / Sales
AMR Labs
06.2016 - 08.2019
High School Diploma -
Northridge Academy High School