Jacqueline Castillo
Tomball
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant
St Lukes Hospital
06.2015 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Administer patient blood & urine samples and prepare for lab processing
- liaise with insurance providers on behalf of patients
- support the implementation of quality assurance and control program to guarantee proper compliance with OSHA,HIPPAA,AND CLIA regulation resulting in improved patient satisfaction
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
National Certified Medical Assistant
Dr Amil James Soliz
11.2001 - 06.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
Phlebotomy Technician
HCA Houston Healthcare Tomball
06.2012 - 12.2012
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Logged patient information and recorded results into system.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collected fluid or tissue samples by using appropriate collection procedures.
Education
No Degree -
Lone Star Community College
30555 Tomball Pkwy Tomball, TX 77375X-Ray Technician /certified Phlebotomy -
The College of Health Care Professions
Houston, TX10.2001
High School Diploma -
Escuela Superior Maestro Ladislao Martinez Otero
Cm=X44 C. Gilberto Concepcion De Garcia Vega Alta05.1983
Skills
- Recording Vital Signs
- Epic Software
- Finger Pricks
- Using Scales
- Medical Terminology
- EKG Set Up and Monitoring
- Restocking Lab Supplies
- Lab Equipment Calibration
- Basic Laboratory Tests
- 2D Scanning
Certification
- Certified Medical Assistant
- CPR and First Aid (ARC)
- Certified Phlebotomist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
National Certified Medical Assistant
St Lukes Hospital
06.2015 - Current
Phlebotomy Technician
HCA Houston Healthcare Tomball
06.2012 - 12.2012
National Certified Medical Assistant
Dr Amil James Soliz
11.2001 - 06.2015
No Degree -
Lone Star Community College
X-Ray Technician /certified Phlebotomy -
The College of Health Care Professions
High School Diploma -
Escuela Superior Maestro Ladislao Martinez Otero
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