Summary
Overview
Work History
Education
Skills
Certification
Playing Piano and F1 enthusiast
Languages
Timeline
Generic

JACQUELINE CASTRO

Summary

Motivated Account Manager with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong and efficient communication and interpersonal skills for providing superior customer service. Willingness to learn and develop new skills to achieve team and company's goals. Committed to providing knowledge and high-level skills to the team to develop and grow together. Prepared and excited to join the team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Banker

Chase Bank JP Morgan
10.2020 - Current
  • Educated customers on features and benefits of online banking products and services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Accurately referred customers to other banking departments for specialized services and maintaining efficiency.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed high volumes of retail banking transactions for personal and commercial customers while adhering to bank policy and maintain security.

Account Manager

Rent Recovery Solutions LLC
09.2019 - 05.2020
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and surpassing revenue goals.
  • Developed and maintained strong working relationships with professionals/customers.
  • Operated daily 100+ customer accounts and maintained confidentiality.
  • Effectively interpreted conversations between foreign language-speaking clients and others.
  • Played vital role in the acquisition of services to new foreign-speaking customer.

Sales Associate

Adidas
06.2016 - 10.2019
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Education

Bachelor of Arts - International Business Management

Kennesaw State University
Kennesaw, GA
12.2023

High School Diploma -

The Walker School
Marietta
05.2019

Skills

  • Business Process Optimization
  • Account Servicing Skills
  • Networking Skills
  • Product and Service Sales

Certification

The Fair Collection Practice Act AtlantaJGA

Playing Piano and F1 enthusiast

I like classical, but I prefer the likes of Hans Zimmer and Tokyo Myers. I enjoy the community that it let's me play in and enjoy. One of my guilty pleasures is watching F1 races on Sundays, luckily it's only one Sunday a month.

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

Chase Bank JP Morgan
10.2020 - Current

Account Manager

Rent Recovery Solutions LLC
09.2019 - 05.2020

Sales Associate

Adidas
06.2016 - 10.2019

Bachelor of Arts - International Business Management

Kennesaw State University

High School Diploma -

The Walker School

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JACQUELINE CASTRO