Jacqueline Castro
Wilson,NC
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Wilson County Schools- Transportation
10.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls..
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Life Skills Trainer
Learning Services/ReMed
05.2019 - Current
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Intervened in crisis situations to provide counseling and support.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Offered training on personal hygiene and grooming skills.
- Maintained impeccable records for each client and daily instructional activities.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Maintained detailed, confidential client files.
- Helped clients to identify challenges and set goals.
Medical Administrative Assistant/Phlebotomy Technician
New Beginning Family Service
04.2021 - 02.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
Education
Notary Public
Wilson Community Collage
Wilson, NC03.2023
American Society of Phlebotomy Technicians
Wilson Community Collage
Wilson, NC01.2020
High School Diploma -
James Hunt High School
Wilson, NC06.2017
Skills
- Social Perceptiveness
- Google Docs
- File Management
- Call Transfers
- Maintaining Office Records
- Billing and Invoicing
- Data Entry
- Multi-Tasking
- Guest Registration
- Scheduling
- Documentation
- Customer Service
Certification
- CNP - Certified Notary Public
Languages
Spanish
English
Timeline
Office Assistant
Wilson County Schools- Transportation
10.2022 - Current
Medical Administrative Assistant/Phlebotomy Technician
New Beginning Family Service
04.2021 - 02.2022
Life Skills Trainer
Learning Services/ReMed
05.2019 - Current
Notary Public
Wilson Community Collage
American Society of Phlebotomy Technicians
Wilson Community Collage
High School Diploma -
James Hunt High School
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