Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacqueline Castro

Phoenix,AZ

Summary

Excelled in addressing customers concerns with empathy, ensuring loyalty and satisfaction. I quickly adapt to new challenges, significantly enhancing customer experience and operational efficiency.

Overview

4
4
years of professional experience

Work History

Patient Loyalty Specialist

Risas Dental And Braces
10.2022 - 04.2024
  • Booked appointments accordingly to treatment
  • Rescheduled or canceled appointments
  • Processed payments for overdue accounts or patients who pay ahead
  • Answer patient’s questions regarding treatment, account, appointments, etc.
  • Courtesy reminder calls for upcoming appointments
  • Assist patients with complaints or concerns

Cashier

Dulceria La Bonita Wholesale
09.2020 - 06.2022
  • Restocked and organized product
  • Operated cash register for cash and credit card transactions
  • Greeted and welcomed customers entering store
  • Assisted customers needs regarding product or questions
  • Learned varies amount of codes to input items
  • Put together orders for customers coming in from other towns
  • Learned both sides of store that includes party side and cash register

Education

High School Diploma -

Metro Tech High School
Phoenix, AZ
05.2021

Skills

  • Customer Service
  • Bilingual
  • Cash Handling
  • Ability to work under pressure
  • Multitasker
  • Fast Learner

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working

Timeline

Patient Loyalty Specialist

Risas Dental And Braces
10.2022 - 04.2024

Cashier

Dulceria La Bonita Wholesale
09.2020 - 06.2022

High School Diploma -

Metro Tech High School
Jacqueline Castro