Madelina Berrelleza
Mesa,AZ
Summary
Adept in customer support optimization and fluent in both Spanish and English, I significantly enhanced patient loyalty at Risas Dental And Braces. Excelling in problem-solving and quality assurance, I effectively managed over 75 daily calls, ensuring patient satisfaction and compliance with HIPAA regulations.
Overview
1
1
year of professional experience
Work History
Patient Loyalty Specialist
Risas Dental And Braces
Phoenix, AZ
04.2024 - Current
- Answer an average 75-100 telephone calls daily and assist new or current patients in scheduling appointments while also educating them on services and pricing
- Verify patient information, while making any required updates
- Communicate with patients by identifying and resolving patient concerns.
- Maintain HIPPA compliance and regulations
- Complete patients' follow-ups for treatment, and process payments by phone.
- Help other teammates resolve technical issues or answer any questions they may have
Education
High School Diploma -
East Valley Academy
Mesa, AZ05-2023
Skills
- Customer satisfaction measurement
- Customer communications
- Calm disposition
- Problem-solving skills
- Providing customer support
- Quality assurance optimization
- Verbal and written communication
- Logging call information
- Fluent in Spanish and English
- Payment processing
- Answering questions
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Employee of the Month of August 2024 For Risas Dental & Braces
Affiliations
I love to read books on my free time.
I love to enjoy nature and afternoon walks when the weather is nice.
I love spending time with my friends and family.
Timeline
Patient Loyalty Specialist
Risas Dental And Braces
04.2024 - Current
High School Diploma -
East Valley Academy
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