Jeremy Garcia
San Angelo
Summary
Loyalty program specialist with proven track record in driving customer engagement and satisfaction. Skilled in data analysis, CRM software, and crafting targeted marketing strategies. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers impactful results. Reliable, effective communicator with knack for problem-solving and building lasting customer relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Loyalty Specialist
Alorica Inc
10.2021 - 12.2024
- Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
- Established strong relationships with key clients through consistent follow-ups and personalized attention.
- Ensured all customer issues and challenges were resolved efficiently on 1st point of contact if possible.
- Conducted regular loyalty program performance evaluations, identifying areas for improvement and optimization.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Store Manager
Verizon Retailer (Infinity Wireless)
12.2017 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control of all devices and accessories, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and ensured daily goals are being met.
- Managed store employees successfully in fast-paced environment through proactive communication, sales trainings, meetings and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
Honda of San Angelo
10.2016 - 11.2017
- Helped customers decide which vehicle that would meet their needs and wants with product knowledge and demonstrating features.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations while also meeting goals in high demand environment.
- Built customer loyalty and retention by delivering excellent service experiences.
- Prepared Vehicles for customers to ensure they could observe key features in action and test drive vehicle.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Christoval High School
ChristovalSkills
- Retention marketing
- Voice of customer analysis
- Social media engagement
- Customer satisfaction measurement
- Performance metrics analysis
- Churn rate reduction
- Targeted promotions
- Personalization techniques
- Excellent communication skills
- Analytical thinking
Timeline
Loyalty Specialist
Alorica Inc
10.2021 - 12.2024
Store Manager
Verizon Retailer (Infinity Wireless)
12.2017 - 10.2021
Sales Associate
Honda of San Angelo
10.2016 - 11.2017
High School Diploma -
Christoval High School