Alexandria Taylor
Montgomery,Alabama
Summary
Offering excellence to Customers is my driven satisfactory. The abilities to offer dedication, my employment experience with great communication skills in acknowledging the needs of every customer with the ability to multitask effectively without any adversity set in my job skills provides appreciation by customers. The hope in a brighter day to celebrate exceptional service building repetitive positive relationships with my clients.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Alorica Inc
03.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
CUSTOMER SERVICE REPRESENTATIVE
Continuum global solutions
08.2021 - 12.2023
- The daily job duties were troubleshooting the mobile devices and pushing upgrades along resolving issues with for customers
- The usage of software modems internet emails answering inbound, outbound calls were routinely handled daily
- Also job accomplishments we're building loyalty with the clients to help growth in their brands
Customer Service Representative
ASK
08.2019 - 03.2021
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Healthcare Support Worker
Angelic Christian Home Agency
11.2017 - 06.2019
- The daily professional job duties were applying phone etiquette, typing conduct communication skills
- The company consist of personal reservations and cancellation of flights with help seating for company customers
- Also assisting in reaching out to car rentals companies canceling, issuing refunds and credit if requested and eligible
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
LEAD TEAM MEMBER
Family dollar stores
02.2014 - 05.2017
- Greet customers individually with welcoming smiley faces
- The operating cash registers when opening cash amount,ringing items counting customers cash before and back continuously
- The job also involved counting safe teal cash before shift at the end of day was very assertive with all assurances of cash accuracy
- Also stock when needed cleaning dusting moping offering light housekeeping throughout and end of shifts
Education
HIGH SCHOOL DIPLOMA - ROTC Social Studies Mathematics
Robert E Lee
Montgomery, Alabama05.2001
Skills
- Customer services
- Customer support
- Computer
- Cash handling
- Retail
- Stocking
- Material handling
- Phone etiquette
- Email chat
- Typing
- Inbound/outbound calling
- Flight scheduling
- Communication skills
- Canceling scheduled appointments
- Appointment scheduling
Accomplishments
Providing overly passing CFR’s in the customer support with my customers
Personal Information
Date of Birth: 07/25/82
Ethnicity
Black American
Timeline
Customer Service Agent
Alorica Inc
03.2024 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE
Continuum global solutions
08.2021 - 12.2023
Customer Service Representative
ASK
08.2019 - 03.2021
Healthcare Support Worker
Angelic Christian Home Agency
11.2017 - 06.2019
LEAD TEAM MEMBER
Family dollar stores
02.2014 - 05.2017
HIGH SCHOOL DIPLOMA - ROTC Social Studies Mathematics
Robert E Lee
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