Jacqueline Ceballos

Client Engagement

• Managed client communications by delivering comprehensive trip details, including driver information and pickup schedules. Resolved client concerns promptly and effectively to enhance satisfaction.

Drivers Support

• Assisted drivers with navigation and route planning. Provided support for vehicle maintenance and troubleshooting. Facilitated communication between drivers and management.
• Coordinated driver assignments for trips, supplying necessary information to enhance service delivery.
• Monitored driver activities and provided timely support to address any concerns arising from route modifications.

Data Entry and Record Keeping

• Input trip details and client information into scheduling software accurately. Maintain organized records of completed trips and pending schedules.

• Picking up and dropping off passengers to and from the terminal
• Following terminal routes
• Making sure other drivers are following adequate unit routes
• Making sure shuttle maintenance is up to date
• Assisting passengers with lost vehicles
• Implemented process improvements that enhanced overall operational efficiency in shuttle services.
• Mentored new drivers on safety protocols and best practices in passenger transport.
• Resolved passenger inquiries and concerns promptly, fostering a positive travel experience.
• Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.

• Supervised unaccompanied minors until reunified with their families.
• Type documents such as accountability forms, shelter supplies
• Daily meetings with staff
• Organized all supplies in the shelter and made sure supplies were inventoried.
• Assigned staff to designated areas.