Jacqueline Chin
Hempstead,NY
Summary
Dynamic Customer Service Representative with GEICO, adept at enhancing customer satisfaction through innovative problem-solving and effective service upselling. Proven track record of implementing process improvements, resulting in increased customer satisfaction ratings. Skilled in building strong relationships and demonstrating empathy, while ensuring compliance with service standards.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
GEICO
Melville, NY
06.2000 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.,
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.....,
Education
Associate of Arts - Business Studies
Durham College
Jamaica WI07-1983
Skills
- Service upselling
- Service standard compliance
- Product promotion
- Multi-task management
- Call escalation
- Researching
- Empathy and patience
- Problem-solving
- Decision-making
Timeline
Customer Service Representative
GEICO
06.2000 - Current
Associate of Arts - Business Studies
Durham College
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