Jacqueline Chong
Vernon Hills,IL
Summary
Accomplished Mortgage Loan Officer and Sales Manager with a proven track record at Citibank, enhancing customer satisfaction and sales through expert relationship selling and comprehensive knowledge of residential mortgage lending regulations. Skilled in loan origination and underwriting, I excel in developing strategies that significantly improve compliance and operational efficiency, fostering team growth and achieving ambitious sales targets.
Overview
17
17
years of professional experience
Work History
Mortgage Loan Officer AVP
Huntington Bank
Chicago
10.2017 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Developed and implemented marketing campaigns to generate new business opportunities.
Mortgage Loan Officer
Fifth Third Bank
Chicago
03.2016 - 09.2017
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Mortgage Sales Manager
Citibank
Chicago
03.2015 - 02.2016
- Coordinated with marketing team on promotional strategies tailored specifically for the local market demographics.
- Implemented measures to improve compliance with regulatory requirements and company policies in all aspects of mortgage operations.
- Developed customized solutions for clients with unique financial needs by collaborating with internal teams and external partners.
- Increased mortgage sales by implementing effective training programs and coaching techniques for the sales team.
- Created a positive work environment that fostered teamwork, collaboration, and continuous learning among employees.
- Conducted weekly meetings with sales team members to discuss pipeline status, address any challenges, and share best practices.
Lending Manager
JP Morgan Chase
Chicago
01.2008 - 03.2015
- Built a high-performing team of lending professionals through effective recruitment, training, and performance management strategies.
- Improved operational efficiency by identifying areas for improvement within the loan processing system, implementing changes as needed.
- Provided ongoing coaching and support to team members, cultivating an environment conducive to professional growth and development.
- Conducted regular audits of lending procedures to ensure adherence to established policies and regulations.
- Mentored junior team members to enhance their knowledge of lending products and processes.
- Made recommendations after completing prospects' loan analysis.
- Oversaw the development of new lending products, ensuring compliance with regulatory requirements while meeting customers'' needs.
Education
Bachelor of Science - Criminal Justice
University of Illinois At Chicago
ChicagoSkills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Sales Development
- Document Review
- Underwriting knowledge
Timeline
Mortgage Loan Officer AVP
Huntington Bank
10.2017 - Current
Mortgage Loan Officer
Fifth Third Bank
03.2016 - 09.2017
Mortgage Sales Manager
Citibank
03.2015 - 02.2016
Lending Manager
JP Morgan Chase
01.2008 - 03.2015
Bachelor of Science - Criminal Justice
University of Illinois At Chicago