Jacqueline Costa
New York,NY
Summary
Experienced housekeeper/ cleaner with more than 10 years of customer service in fast-paced commercial, residential and hospitality industries I am committed to handling tasks with accuracy and efficiency. With excellent time management skills I am reliable, trustworthy, hardworking and dependable. Willing to travel. I have an excellent work ethic to get the job done and excel at teamwork, looking to expand my skills and contribute to a great team.
Overview
15
15
years of professional experience
Work History
Housekeeping & Room Inspector
Coda Williamsburg
Brooklyn, New York
06.2024 - Current
- Inspect guest rooms for cleanliness, maintenance, and proper setup before guest check-in, ensuring all hotel standards are met
- Supervise housekeeping staff to ensure daily tasks are completed efficiently and according to standard operating procedures
- Conduct routine inspections of public spaces, including lobbies, hallways, and restrooms, for cleanliness and safety
- Report maintenance issues and safety hazards to the maintenance department for prompt resolution
- Collaborate with the front desk and management teams to handle guest requests and concerns regarding room conditions
- Train and guide housekeeping staff on proper cleaning methods, safety protocols, and guest service excellence
- Ensure all cleaning supplies and equipment are well-stocked and maintained
Housekeeping Attendant
Coda Williamsburg
Brooklyn, New York
07.2023 - 06.2024
- Cleaned and maintained guest rooms, ensuring high standards of cleanliness and comfort for guests
- Changed linens, restocked amenities, and replenished supplies, while ensuring rooms were prepared for new arrivals
- Followed safety and security procedures while handling guest property and valuables
- Reported maintenance issues, missing items, or damages promptly to management for swift resolution
- Delivered exceptional customer service, responding to guest requests and concerns in a courteous manner
Operations Associate
Breather
New York, NY
12.2018 - 12.2020
- Maintained and organized the cleanliness of the office spaces by wiping, sanitizing, sweeping and mopping for all bookings
- Assisted members with technical issues in the space
- Guided and connected computers to the television
- Supported members with the Internet connection and WiFi
- Arranged members set up projectors and projector screens
- Simplified members with any questions or needs
- Advised the training for new hires
Housekeeper
Homejoy
New York, NY
06.2014 - 10.2018
- Revitalized deep cleanings and organizing services to clients' homes
- Dusting, wiping hard surfaces, sweeping, mopping, vacuuming, laundry and trash
- Arranged quality and efficiency goals in homes
- Led training that helped boost Homejoy's customer service satisfaction rating to a high 96% positive score
- Accommodated client preferences regarding housekeeping methods, seamlessly shifting from the use of chemical cleaners and nontoxic or 'green' cleaning aids
- Converted 68% of customers into repeat clients, driving a 22% revenue increase in one year
Member Service / Frontend Assistant
Costco Wholesale
New York, NY
11.2009 - 08.2014
- Greeted customers entering the establishment
- Assisted customers by providing information and resolving any complaints
- Solved customers' questions about merchandise and advised customers on merchandise selection
- Collaborated with my supervisor to complete inventory and examine merchandise to identify items to be reordered or replenished
- Updated items, stamped, attached & changed price tags on merchandise, referring to price list
- Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and simplifying carrying out customers' items, unpacking and unloading them
- Stocked shelves, aligned products, collecting and returning stray items; maintaining order
Education
High School -
Adlai E Stevenson H.S
Skills
- Customer service
- Team building
- Inventory
- Responsible
- Reliable
- Hard working
- Time Management
Timeline
Housekeeping & Room Inspector
Coda Williamsburg
06.2024 - Current
Housekeeping Attendant
Coda Williamsburg
07.2023 - 06.2024
Operations Associate
Breather
12.2018 - 12.2020
Housekeeper
Homejoy
06.2014 - 10.2018
Member Service / Frontend Assistant
Costco Wholesale
11.2009 - 08.2014
High School -
Adlai E Stevenson H.S