Rene Carver
Belgrade,Montana
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably with Xanterra Travel Collection. Excelled in enhancing guest satisfaction and streamlining operations through effective communication and meticulous attention to detail. Skilled in cleaning and guest relations, demonstrating a 20% improvement in efficiency. Proven ability to lead and train teams, ensuring high standards of service and operational excellence.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant/ Inspector/ Porter
Xanterra Travel Collection
Yellowstone National Park
04.2024 - 10.2024
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Resolved guest inquiries punctually and politely for professional customer service.
- Communicated with coworkers and managers about completed duties.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
Deli Clerk
Smiths Food And Drug
Bozeman, MT
01.2024 - 04.2024
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prepared salads, soups and sandwiches for customers.
Packer
National Beef Packing Company
Northvale, NJ
10.2023 - 01.2024
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Counted items to verify accuracy of orders.
- Sealed containers and packages with glue, tape or other materials.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- I would also pack the hamburger's in the boxes to be shipped out.
Prep Cook/Pizza Maker/Salad Maker
Beer Barrel Pizza & Grill
Findlay, OH
01.2023 - 10.2023
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Maintained food safety and sanitation standards.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Monitored food quality and presentation to maintain high standards.
- Trained and assisted new kitchen staff members.
Liquor Store Clerk
Mountain Valley Grocery Store
Telluride, CO
08.2022 - 10.2022
- Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Received payments by cash, credit, and personal check and remitted correct change.
Kitchen Crew Member
Xanterra Travel Collection
Yellowstone National Park
04.2022 - 08.2022
- Lifted and carried heavy materials.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved safety standards by regularly inspecting equipment for maintenance needs and reporting any issues to management.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Served food to the employees that worked in yellowstone.
Security Dispatcher
Montage
Big Sky, MT
01.2022 - 04.2022
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Increased officer accountability by tracking patrol routes and maintaining detailed activity logs for each shift.
Prep Cook
Montage
Big Sky, MT
11.2021 - 01.2022
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Kitchen Crew Member
Xanterra Travel Collection
Yellowstone National Park
05.2021 - 11.2021
- Lifted and carried heavy materials.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- I would also serve food to all the employees that worked in old faithful
Host/cashier
El Fenix
Denton, TX
08.2020 - 03.2021
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma
James C. Enochs High School
Modesto, CA05.2020
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Chemical Handling
Timeline
Housekeeping Room Attendant/ Inspector/ Porter
Xanterra Travel Collection
04.2024 - 10.2024
Deli Clerk
Smiths Food And Drug
01.2024 - 04.2024
Packer
National Beef Packing Company
10.2023 - 01.2024
Prep Cook/Pizza Maker/Salad Maker
Beer Barrel Pizza & Grill
01.2023 - 10.2023
Liquor Store Clerk
Mountain Valley Grocery Store
08.2022 - 10.2022
Kitchen Crew Member
Xanterra Travel Collection
04.2022 - 08.2022
Security Dispatcher
Montage
01.2022 - 04.2022
Prep Cook
Montage
11.2021 - 01.2022
Kitchen Crew Member
Xanterra Travel Collection
05.2021 - 11.2021
Host/cashier
El Fenix
08.2020 - 03.2021
High School Diploma
James C. Enochs High School