JACQUELINE COSTA
NY
Summary
Housekeeper with over 10 years of experience ensuring cleanliness and guest satisfaction in high-pressure settings. Proven ability to lead teams and resolve issues effectively. Skilled in inspecting rooms and common areas to uphold quality standards. Committed to training staff in proper cleaning techniques to maintain rigorous cleaning protocols.
Overview
12
12
years of professional experience
Work History
HOUSEKEEPING & ROOM INSPECTOR
Mourino & Son / CODA Hotel
Brooklyn, New York
06.2024 - Current
- Inspect guest rooms for cleanliness, maintenance, and proper setup before guest check-in, ensuring all hotel standards are met.
- Supervise housekeeping staff to ensure daily tasks are completed efficiently and according to standard operating procedures.
- Conduct routine inspections of public spaces, including lobbies, hallways, and restrooms, for cleanliness and safety.
- Report maintenance issues and safety hazards to the maintenance department for prompt resolution.
- Collaborate with the front desk and management teams to handle guest requests and concerns regarding room conditions.
- Train and guide housekeeping staff on proper cleaning methods, safety protocols, and guest service excellence.
- Conducted routine audits of cleaning practices to ensure consistency across teams.
- Taught cleaning procedures to housekeeping staff.
- Checked quality of guest room restocking by reviewing toiletries, amenities, and furnishings.
HOUSEKEEPING ATTENDANT
Mourino & Son / CODA Hotel
Brooklyn, New York
07.2022 - 06.2024
- Cleaned and maintained guest rooms, ensuring high standards of cleanliness and comfort for guests.
- Changed linens, restocked amenities, and replenished supplies, while ensuring rooms were prepared for new arrivals.
- Restocked supplies in guest rooms and housekeeping carts to meet operational needs.
- Collaborated with team members to prioritize tasks and maintain workflow efficiency.
- Assisted in training new staff on housekeeping procedures and standards effectively.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Stocked linen closets with fresh linens and removed soiled linens for laundering.
OPERATIONS ASSOCIATE
Breather
New York, NY
12.2018 - 12.2020
- Ensure all cleaning supplies and equipment are well-stocked and maintained.
- Trained and mentored housekeeping staff on best practices, fostering a collaborative environment that led to improved team performance and service quality.
- Conducted thorough inspections of guest rooms and public areas, identifying and addressing cleanliness and safety issues to maintain high hotel standards.
- Followed safety and security procedures while handling guest property and valuables.
- Coordinated with the front desk to ensure timely room readiness, improving overall operational efficiency and guest experience.
- Executed thorough inspections of guest rooms post-cleaning, ensuring compliance with safety standards and enhancing overall quality.
- Trained new staff in housekeeping protocols, fostering a culture of teamwork and shared commitment to guest satisfaction.
- Monitored supply levels and streamlined inventory management, leading to measurable improvements in operational costs and resource allocation.
- Ensured office cleanliness, enhancing user experience and satisfaction.
- Resolved technical issues, improving member productivity and efficiency.
- Connected devices to TV, facilitating seamless presentations.
- Supported WiFi connectivity, ensuring uninterrupted internet access.
- Trained new hires, fostering a knowledgeable and capable team.
- Provided technical support to members, resolving issues efficiently and enhancing their overall experience in the workspace.
- Streamlined office maintenance processes, ensuring optimal cleanliness and organization, which contributed to a welcoming environment.
- Coordinated setup for projectors and screens, facilitating seamless presentations and improving member engagement during meetings.
- Implemented a quick-response system for member inquiries, leading to faster resolutions and increased member satisfaction.
- Maintained a detailed inventory of office supplies, ensuring timely restocking and minimizing downtime for members.
- Coordinated daily operations to ensure smooth workflow and timely service delivery.
- Collaborated with team members to streamline processes and enhance efficiency.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
HOUSEKEEPER
Homejoy
New York, NY
06.2014 - 10.2018
- Cleaned and sanitized homes to meet company standards and client expectations.
- Organized and restocked cleaning supplies for efficient workflow and service delivery.
- Managed laundry services, including washing, folding, and ironing linens and garments.
- Maintained equipment, ensuring proper functioning of vacuums and cleaning tools.
- Communicated with clients to understand specific cleaning preferences and needs.
- Trained new team members on best practices for home cleaning tasks.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
H.S -
Adlai E Stevenson
New YorkSkills
- Customer service
- Team building
- Inventory management
- Time management
- Cleaning expertise
- Training and development
- Problem solving
- Communication skills
- Room inspection
- Attention to detail
- Aesthetic evaluation
Accomplishments
• Enhanced cleaning services, boosting client satisfaction to 96%.
• Trained team, increasing repeat clients by 68%.
• Adapted cleaning methods to client preferences, improving service quality.
• Led initiatives for eco-friendly cleaning solutions..
• Fostered a positive work environment, promoting collaboration among team members to achieve shared goals.
• Monitored client feedback to refine service offerings, leading to measurable improvements in customer retention.
• Trained team, increasing repeat clients by 68%.
• Adapted cleaning methods to client preferences, improving service quality.
• Led initiatives for eco-friendly cleaning solutions..
• Fostered a positive work environment, promoting collaboration among team members to achieve shared goals.
• Monitored client feedback to refine service offerings, leading to measurable improvements in customer retention.
Timeline
HOUSEKEEPING & ROOM INSPECTOR
Mourino & Son / CODA Hotel
06.2024 - Current
HOUSEKEEPING ATTENDANT
Mourino & Son / CODA Hotel
07.2022 - 06.2024
OPERATIONS ASSOCIATE
Breather
12.2018 - 12.2020
HOUSEKEEPER
Homejoy
06.2014 - 10.2018
H.S -
Adlai E Stevenson