JACQUELINE COSTALEZ - Administrative Specialist / Program Support - UNITED STATES DEPARTMENT OF DEFENSE / U.S. MARINE CORPS

Summary

Highly skilled in Defense Travel and Financial Program Management, with extensive experience supporting security operations and classified projects. Proven expertise in maintaining compliance, managing sensitive information, and coordinating cross-functional programs within the Department of Defense. Strong communicator adept at supporting senior leadership and facilitating effective stakeholder engagement.

Overview

1

Certification

10

years of professional experience

Work History

Administrative Specialist / Program Support

UNITED STATES DEPARTMENT OF DEFENSE / U.S. MARINE CORPS

06.2016 - Current

DEFENSE TRAVEL & FINANCIAL PROGRAM MANAGEMENT
Administered and supported the Defense Travel System (DTS), coordinating government travel authorizations, vouchers, funding, and related documentation in accordance with Department of Defense travel policies and regulations.
Completed and maintained DTS-related training/certification and applied program knowledge to support government travel requirements and financial accountability.
Served as a Citibank Agency Program Coordinator (APC) Manager, overseeing government travel card accounts, organizational funds, cardholder management, and program administration.
Completed Citibank Government Travel Card/APC training and applied program requirements to manage unit accounts and cardholder responsibilities.
Managed unit government travel funds and monitored account activity to ensure appropriate use of organizational resources and compliance with applicable policies.
Maintained an excellent Government Travel Charge Card program through accurate account management, monitoring, reconciliation, and customer support.
SECURITY & INFORMATION MANAGEMENT
Served as a Security Manager responsible for supporting security program requirements, safeguarding sensitive information, and maintaining compliance with Department of Defense security policies.
Served as a COMSEC Custodian, maintaining accountability and control of communications security materials and supporting required security procedures.
Supported operations within the Pentagon Intelligence Division in a high-security environment while maintaining a Top Secret security clearance with Sensitive Compartmented Information (SCI) access.
Handled sensitive and classified information in accordance with established security requirements and organizational procedures.
FOIA & RECORDS MANAGEMENT
Served as a military Freedom of Information Act (FOIA) Coordinator, supporting the processing, tracking, and management of FOIA requests and responsive records.
Managed legal records and administrative documentation requiring accuracy, confidentiality, proper organization, and controlled access.
UNIT MAIL & POSTAL OPERATIONS
Served as a Unit Mail Officer responsible for supporting military postal operations and the secure handling, accountability, and distribution of official unit mail.
Managed incoming and outgoing correspondence and mail while following applicable military postal procedures and security requirements.
SAPR — SEXUAL ASSAULT PREVENTION & RESPONSE
Maintained current Sexual Assault Prevention and Response (SAPR) credentials from 2025–Present.
Supported military SAPR program requirements while maintaining confidentiality, professionalism, and adherence to applicable Department of Defense policies and procedures.
Maintained current program knowledge and credentials through required training and professional development.
PROGRAM & CROSS-ORGANIZATIONAL SUPPORT
Balanced multiple cross-organizational programs and projects supporting Marine Corps and Intelligence Community missions, including requirements involving classified environments and sensitive information.
Coordinated efforts across organizations and departments to efficiently accomplish multiple objectives while managing competing priorities and mission requirements.
Developed and maintained professional relationships across civilian, government, military, and contracting organizations to facilitate communication, coordination, and successful completion of mission objectives.
Supported senior leadership and maintained professional working relationships with high-ranking officials and senior personnel, including Senior Executive Service (SES), GS-15 personnel, general officers, CIOs, and organizational directors.
MILITARY ADMINISTRATION & PROGRAM SUPPORT
Provided comprehensive administrative support for military personnel and organizational operations.
Maintained personnel, administrative, legal, financial, postal, and operational records.
Prepared reports, correspondence, briefings, and administrative documentation for leadership and organizational use.
Coordinated multiple administrative requirements while maintaining accuracy, confidentiality, and compliance with established policies.

Cashier / Customer Service

MARINE CORPS COMMUNITY SERVICES (MCCS)

Arlington, VA

01.2021 - 01.2022

Processed customer transactions accurately while providing professional and courteous customer service.
Handled cash, credit/debit transactions, and daily register responsibilities while maintaining accuracy and accountability.
Assisted customers with questions and resolved routine concerns in a fast-paced retail environment.

Education

Master of Arts - Marriage and Family Therapy (LMFT)

PEPPERDINE UNIVERSITY

Malibu, CA

12-2028

Bachelor of Arts - Psychology

AMERICAN MILITARY UNIVERSITY

Charleston, WV

10-2023

Skills

Defense Travel System (DTS) Administration
Government Travel & Financial Management
Citibank Agency Program Coordinator (APC) Management
Government Travel Charge Card Program
Organizational Funds & Account Management
Budget Tracking & Financial Accountability
Classified Program & Project Support
Marine Corps & Intelligence Community Operations
Cross-Organizational Program Coordination
Security Management
COMSEC Custodian
Sexual Assault Prevention & Response (SAPR)
FOIA Coordination & Records Management
Unit Mail & Postal Operations
Top Secret Clearance / SCI Access / active
Legal Records Management
Personnel Administration

Executive-Level Stakeholder Coordination
Senior Leadership Support
Civilian, Military & Contractor Relations
Confidential & Sensitive Information Handling
Compliance & Policy Administration
Microsoft Office Suite
Data Management & Reporting
Customer Service
Cross-Functional Coordination
Problem Solving & Process Improvement
Conflict resolution
Emotional intelligence
Office record management
Office administration
Professional correspondence
Customer relations and communications