Jacqueline Crider
Inverness,FL
Summary
Results-driven Transportation Program Assistant with expertise in customer service and operational efficiency at Citrus County Transit. Proficient in data entry and creative problem solving, successfully enhancing workflow and ensuring timely transportation services. Eager to leverage strong organizational skills in an entry-level [Job Title] position to contribute to team success.
Overview
15
15
years of professional experience
Work History
Transportation Program Assistant
Citrus County Transit
10.2021 - 12.2025
- Managed customer inquiries, providing timely information and resolving issues effectively.
- Collaborated with team members to streamline operational processes, enhancing overall workflow efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Van Driver Para Transit Operator
Mid-Florida Community Services Trans-Hernando
05.2018 - 10.2021
- Maintained accurate logs of mileage and vehicle inspections for compliance and safety standards.
- Communicated with dispatch team to optimize routing and minimize timely arrival of passengers to their destinations.
- Assisted in loading and unloading of Wheelchairs ensuring proper procedures of securing wheelchair bound individuals to proper anchors.
- Promoted safe driving habits within the team by consistently following traffic laws and regulations.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Navigated through various routes efficiently, utilizing GPS technology for optimal time management.
- Collaborated with dispatchers effectively, communicating any delays or route changes as needed.
Wheelchair Van Driver
General Transportation Services Inc.
10.2011 - 08.2013
- Safely operated wheelchair van, ensuring timely transportation for passengers with mobility challenges.
- Assisted passengers in boarding and disembarking, providing necessary support and maintaining comfort.
- Conducted routine vehicle inspections, identifying maintenance needs to ensure safety and reliability.
- Collaborated with dispatch team to optimize routes, enhancing efficiency of transportation services.
- Demonstrated strong multitasking capabilities while managing multiple responsibilities such as driving, passenger assistance, and trip documentation simultaneously.
- Assisted passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Achieved daily preparation for vehicle inspections prior to travel.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Activities Driver
The Residence of Timber Pines
09.2010 - 08.2013
- Operated various types of vehicles, ensuring timely and safe deliveries to clients.
- Maintained accurate logs of mileage, fuel consumption, and delay schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Conducted routine vehicle inspections and performed minor maintenance to ensure operational efficiency.
- Navigated complex routes using GPS technology, optimizing travel times and reducing delays.
Education
High School Diploma -
Parisppany High School
Parsippany, NJ06-1980
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Driven and outgoing
- Filing and data archiving
- Teamwork
Timeline
Transportation Program Assistant
Citrus County Transit
10.2021 - 12.2025
Van Driver Para Transit Operator
Mid-Florida Community Services Trans-Hernando
05.2018 - 10.2021
Wheelchair Van Driver
General Transportation Services Inc.
10.2011 - 08.2013
Activities Driver
The Residence of Timber Pines
09.2010 - 08.2013
High School Diploma -
Parisppany High School